Rachel Hall’s Post

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Healthcare Executive | Senior Managing Director | Digital Health & Wellness Transformation Innovator | Consumer Experience Solution Leader

https://lnkd.in/gTQCC2at Customer experience matters. CVS understands this. There is tremendous burnout on the part of pharmacists, and customers want more out of their interactions. Using AI to take out the administrative burden and enable more human touch between pharmacists and customers is meaningful.

Inside CVS’s Strategy to Improve the Pharmacy Experience

Inside CVS’s Strategy to Improve the Pharmacy Experience

wsj.com

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