Most growth partners/agencies spend way too much time “managing clients.” - They’re watching email. - They’re responding on Slack. - They’re writing long-winded updates, but not saying much. - They’re having the client service guy pop-in "just to see how it’s going.” - Unsurprisingly, the outcomes are often not there either 👎 Yes, you should take care of clients. But the above is a bad definition. The best growth agencies do it differently - ✅ They spend less time managing and more time growing. ✅ They don’t lock you into lengthy contracts. ✅ They use outcomes as their tool for retention. ✅ They have an aversion to fluff. ✅ They're obsessed with learning, executing, & repeating. B/c they know for every minute they’re not doing this, they’re leaving growth on the table.
Both are needed and important - but a agencies can get away with great growth and standard client management.. but can never get away with poor performance and the best client management
Absolutely - continuously delivering outcomes is the ultimate tool for retention, and if you can do that, why do you need a legal lock?
Founder of Insight Voice | Helping marketing teams unlock the insights and experiences of key stakeholders.
2moSpot on! Top agencies focus on growth, not just management. How do you set clear outcome-based goals with clients upfront?