The topic of AI is everywhere! Did you know that AI already plays a big role in MX management? Read our new Q&A about how MLG is using AI to help CUs increase efficiencies and improve MX faster. #MX #creditunions https://lnkd.in/g53FBMXq
Member Loyalty Group’s Post
More Relevant Posts
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Let's make every day Earth Day! 🌎 #EarthDay2024
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Credit unions have great 'WHYs' - share them! "When you think about your credit union and how to increase member satisfaction, loyalty and engagement, the WHY should be your guiding principle." And, of course, go Cubs! #MX #creditunions https://lnkd.in/eiMxTZs9
Seriously. Why are we doing this? - CUInsight
cuinsight.com
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Member Experience starts with the Employee Experience. Building an EX strategy can help you engage employees, retain top talent, and uncover innovative solutions. We can help you get started! #MX #EX #creditunions https://lnkd.in/gp7xApTk
Employee Experience Strategy 101: The Simple Steps to Launch an EX Program
medallia.com
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Looking for new ideas to improve MX? Ask your employees! Start with this question: “If you had a magic wand, what would you do to improve the experience for our customers?” #MX #CreditUnions https://lnkd.in/eTntEHJB
Why Customer Experience Success Requires A Great Employee Experience
https://experienceinvestigators.com
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Why MLG for MX? We work closely with each of our partner credit unions to help them understand, manage, and take meaningful action on member feedback. #MX #creditunions
Member Loyalty Group
https://memberloyaltygroup.com
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Love this Vision Statement from Wright-Patt Credit Union - a focus on member experience and employee experience is baked right in. 🎯 #MX #EX #CreditUnions
Our Vision Statement reads, "We will be the best organization our member-owners have ever experienced and the best place our partner-employees have ever worked." Listen as Aboubakr describes how we make that vision a reality. Federally Insured by NCUA #wpcu #interview #positive
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Exciting news! Our partner Medallia has again been named a leader in the Gartner Magic Quadrant™ for Voice of the Customer. Medallia ranked highest in all four Use Cases in the 2024 Critical Capabilities for VoC Platforms.
Medallia is thrilled to announce that we’ve been recognized as a Leader in the Gartner Magic Quadrant™ for Voice of the Customer for the third consecutive year! 🏆 CEO Joe Tyrrell shares our pride: “This achievement reflects our continuous investment in cutting-edge AI and customer-centric solutions, totaling over $750 million in the past two years alone.” But that’s not all — we’ve also received the highest ranking across four key use cases in the 2024 Critical Capabilities for Voice of the Customer Platforms report.
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Never forget that *everyone* in your credit union can impact the member experience! #MX #creditunions https://lnkd.in/g_QsR7xH
Customer Service Is a Team Sport
https://hyken.com
