Did you know that 15% of shoppers are finding their latest purchase through social media channels? According to new Medallia research from Andrew Custage, social media is second only to in-store shopping. 🛍️ You can read more about his research in CX Dive. Considering that you're reading this on a social media platform, this might not come as a surprise. So tell us, what was your most recent social media influenced purchase? 👇
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
Updates
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If you’ve wondered what employee activation is or how to implement it at your organization, Kathi Enderes and Julia Bersin from The Josh Bersin Company have you covered. From the process and potential of employee activation to the evolution of employee listening, Enderes and Bersin explain everything you need to know.
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“We are thrilled that Prudential Financial has been recognized by Forrester for its CX program,” said Ben Brewer, Chief Revenue Officer at Medallia. “Prudential Financial is a prime example of an organization at the cutting edge of CX.” Delivering industry-leading customer and client experiences is one of Prudential’s strategic pillars, the CX program has set metrics tied to operational success, harmonized them to make them consistent globally, and established clear CX ROI. Learn more about Prudential Financial’s award-winning CX program: https://bit.ly/3zKFdLD
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Ready to start turning feedback into action? Join us for an interactive discussion with insights from guests CVS Health and Forrester on why orchestration with real-time actioning is your CX strategic advantage. Register: https://bit.ly/3S7S8xn
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Who does Meta Reality Labs turn to to help them navigate CX improvements across the organizations that they work with? Pegah Valeh, Head of Global CX at Meta Reality Labs, discusses the benefits of establishing a CX champion community.
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Professionals throughout an organization should be familiar with what #CustomerExperience means. When teams have a shared understanding, it allows employees to align expectations and see how their respective departments impact CX. That’s why we’ve put together this comprehensive guide ⬇️ that gives a helpful overview on all things CX. Let’s dive in.
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Hadley Spadaccini, Senior Product Marketing Manager, AI and Analytics at Medallia, joins Greg Kihlstrom on his inaugural episode of One Amazing Thing About... to discuss Medallia’s Ask Athena, a new Generative AI feature that takes your natural language questions about your data and uses that data to respond. Tune in now for an Ask Athena demo and learn what makes this feature amazing! 💥 https://lnkd.in/e-JMXM-b
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Ready to start turning feedback into action? Join us for an interactive discussion with insights from guests CVS Health and Forrester on why orchestration with real-time actioning is your #CX strategic advantage. Register here: https://bit.ly/4cxHRCF
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Summer is heating up 🔥 and so is this year's hottest CX trend: #personalization But it isn’t one-size-fits-all kind of strategy. Take this quick assessment to learn your personalization style and discover your unique path to more personalized CX. We bet your customers take notice 😎 Take the assessment: https://bit.ly/3yH3WzF
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When Johnson & Johnson was faced with over 1.5M ServiceNow tickets annually and no way to get actionable insights from feedback, it turned to Medallia and ServiceNow for “an all-in-one service recovery platform,” resulting in: •10% decrease in incident volume •87.2% of alerts closed within 72 hours •18% increase in employee response rates See how J&J was able to supercharge its ServiceNow workflows with the power of Medallia. #MedalliaPartnerSpotlights #MedalliaCustomerStories #VoE