Director of Product and Content Marketing at CoLab Software | 🎙️ Co-Host Purposeful Marketing Podcast
We just wrapped up one of the biggest product marketing projects of my career. 👉 Changing the user experience on our Use Case pages 👀 PLEASE GO CHECK IT OUT! 👀 Teardowns optional 😉 Here's how we did it: 1️⃣ Prioritize Use Case copy by prioritizing user experience We run some pretty dang successful product marketing campaigns on LinkedIn right now focused on problem-solution use cases. Most of these go to a Use Case page. After some heat mapping and listening to sales calls, I knew we needed more. More copy, more FAQs answered, more customer-specific language. 2️⃣ I worked with nearly every department to get this done. 👉 I interviewed Customer Success to understand how customers today use CoLab to complete a business process. And then what the impact of that use is. 👉 I interviewed Sales to understand FAQs and objections during each use case. 👉 I listened to sales calls to understand how prospects described their problems with each use case 👉 I asked Product how *exactly* customers use CoLab to do a process or workflow inside CoLab 3️⃣ I worked REALLY closely with my CMO She had her roots in product marketing and product management. She helped me through the thinking part of how to address a page refresh and through the nitty-gritty copy aspects. We did a couple product marketing specific exercises to work through the thinking and execution. 4️⃣ Recognize these pages are part of the highest level messaging priorities for product marketing We have messaging broken down into 5 categories: 👉 POV: owned by Founders 👉 Strategic narrative: owned by CMO 👉 Value propositions: owned in part by product marketing 👉 Core capabilities: owned by product marketing 👉 Features and attributes: owned by product marketing Owning a huge chunk of the visible part of Value propositions messaging was a task I didn't take lightly. I've done website page refreshes before. I've helped with Product pages before. But this project was the first one I both: - Owned - Had expert help through each step of the process As far as career development goes, you can't ask for more than being empowered to do big things while also being supported through the journey. #b2bmarketing
Mary Keough I've become used to seeing things through the eyes of a AI summarization, just for fun: "CoLab enables companies to define and solve customer problems quickly and effectively, resulting in faster project completion times (30% faster), significant cost reductions (50%), and improved quality. Additionally, CoLab provides visibility, communication, and stakeholder management, reducing stress and allowing teams to deliver high-quality results efficiently." Nice page. I noticed that the way the pull-out quotes are treated in the use cases is different for the first three case studies than the previous ones. Both where to find the quote and whether it is an exact life from the case study. I wonder if working on this page shaped the way you now create case studies?
Awesome stuff Mary Keough! How long did this take from concept to go live?
Really interesting. I like how you noted that you aligned with customer success and the CMO. So much of what PMM contributes is based on these relationships.
Have you considered incorporating customer testimonials or case studies on the Use Case pages to further showcase the impact of CoLab on real users? It could add a valuable layer of credibility and persuasion.
Amazing work Mary. One of the best parts of this whole thing is that you got entire departments on board. What you did is a mini case study in marketing execution all by itself.
looks like a great process! was there a specific number of CSMs/Sales reps you wanted to talk to or you talked to all your CSMs/Sales reps?
I wrote last night a comment to MJ Smith's post - I'm impressed. Great work!
Love it Mary, it’s looks great! I was surprised by the tact to include of lots of information/copy in the FAQs and narrative on the page…but I could imagine your audience - engineers - love the details so it feels fitting and that matters.
The FAQs are 🔥 - especially the "how is this different?" questions!
Director of Product and Content Marketing at CoLab Software | 🎙️ Co-Host Purposeful Marketing Podcast
1moHere's one of my personal favorites: https://www.colabsoftware.com/use-case/design-review