I really enjoyed reading this CNBC article on what will retail look like in five years. Some of the predictions are a clear example on why is it so important to develop a strategy that migrates your value proposition from 'customer centric' to 'experience centric':
👖 Michelle Gass, Levi Strauss CEO - The role of the store needs to be much more experiential than it is today. I think consumers are going to raise the bar, and they’re just going to expect that because when you can just shop and do a transaction a click away, there has to be a higher purpose for a store
👔 Geoffroy van Raemdonck, Neiman Marcus Group CEO - Five years from now, there’ll be even bigger what we call “retail-tainment” — when you come in the store and you have a multisensory experience that really takes you in a space that has a theme, where the brand or the retailer is expressing something that re-transports you in another world and that transport is a physical experience, not a digital experience.
👓 Trina Spear, Figs CEO - Stores just acting kind of as a transactional thing in the world is going to become less and less relevant, and what’s going to become more relevant is having an experiential destination for our community to come together, to meet and be connecting with not only the brand, but also each other.
👟 Kara Trent, Under Armour’s president of Americas - Some brands have moved to super experiential, other brands have moved to super transactional. I think you’ll end up with a blend,— and I think the brands that get the blend of experience while driving commerce are the ones that will succeed.
Please DM me if you are interested in a more in-depth discussion on how we are helping organizations in different sectors become 'experience centric'
https://lnkd.in/gWQd3tCE
Brand Strategist — Atla* Studio
2wHola! 😀