Estée Lauder didn’t become a founder until age 40.
Her breakthrough (and how companies use it today):
Today, Estée Lauder as a business is worth $47 billion. When she got started, she grew her cosmetics kingdom by letting people sample her products.
Before Steve Jobs was showing demos on stage, Estee Lauder was mastering them in salons while women had their hair dried, on women’s commutes on subways, streets, and at department store counters.
Wherever she went, Estee would let women sample her products, letting the products sell themselves to the customers.
She knew a crucial element of human behavior - people are more likely to buy something if they see how well it works.
She pioneered this principle of free samples and gifts with purchases - two practices that are ubiquitous across the cosmetics industry, and many other industries too.
Old way
Describe your product’s features.
New way
Show the results of using it. Give free samples and gifts.
Takeaway
If people see how well your product works, it will sell itself.
“Don't say it was ‘delightful’; make us say ‘delightful’” - CS Lewis
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