Carol Burgio-Jordan is the Manager of Servicing Operations for Arch Mortgage Insurance Company (Arch MI) in Walnut Creek, California. She has worked in many different departments since her career journey began. She held positions in field operations, underwriting, contract underwriting, national underwriting and capital markets, excelling at them all before moving to servicing. Carol came to Arch through the 2014 acquisition of CMG Mortgage Insurance. Having worked in mortgage insurance since 1984, it is undeniable that she brought a wealth of experience with her to Arch. “Even though I’ve been doing this for so long, there are days when situations come out of the blue that I’ve never dealt with before,” Carol says. “Then it’s the challenge of figuring it out and finding solutions that benefit both our customer and Arch. I think that’s what I like best: Even after all these years, I’m still broadening my knowledge base. That’s fun, and it keeps me totally engaged.”
One of the best at Arch MI!!
Carol is one of our customer service champions! We are so fortunate to have her on our team.
The Arch team is very lucky to have Carol on our side. She is phenomenal to work with!
Couldn’t imagine Arch MI’s Servicing Ops without you! Your knowledge and customer service is unmatched. Congratulations on achieving this 40 year milestone anniversary!
Thank you Carol for always being there for us in the field! I especially appreciate how fast you respond to emails! Truly amazing!
Carol is one of the best Servicing Ops Managers in the MI business and my all-time favorite...congrats Carol!
Thank you Carol! You take such good care of our customers!
Well cone Carol! You are a star.
Carol is the best! Thanks for all you do!👍
Congrats and thank you, Carol!