Warranty Claims Manager

Inventronics is a leading global manufacturer of professional lighting products, including LED drivers, sensors, control systems and LED modules. The acquisition of the OSRAM Digital Systems business in Europe and Asia in 2023 expands the product portfolio and global footprint, making us the first choice for professional LED lighting solutions. Without competing with our customers, we will continue to provide world-class products, exceptional technical support and outstanding service.

Our goal is to provide our customers with world-class products, exceptional technical support and outstanding customer service. In addition, we strive to create value for our customers by working to improve and extend the return on investment in solid state lighting systems. Due to our international growth, we are looking for talented:

Warranty Claims Manager NA

Full-time, On Site: Oklahoma, USA

Inventronics is looking for an experienced Claims Manager. In this role, you will be responsible for activities that will drive customer satisfaction. you will do so by combining your technical know-how with your commercial drive to adequately help customer's claims and warranty issues. Some electronic technical knowledge is preferred.

Areas of responsibility:

1) Oversight of North American warranty.

2) Liaison between the Quality Department and the Customer.

3) Works with Sales for remediation plans for customer satisfaction.

4) Resolve goodwill claims.

5) Responsible for containment activities outside of manufacturing location.

6) Voice of the customer to communicate field problems or customer complaints to encourage cross functional improvement.

7) Organizational Improvement and Support the Was on technical issues and support CSG Group capabilities and processes.

8) Set budget (in coordination with direct of QA and support staff). Estimate warranty return, shipping, personnel, etc.

Qualifications:

• Completed bachelor's degree in a relevant field.
• Experience in the lighting sector and/or power supplies controllers sector.
• Experience in Warranty Customer Service.
• Strong interpersonal / communication skills: listening, negotiating, offering solutions
• Good organizational skills: manage several projects simultaneously.
• Commercial mind set: drive for customer satisfaction.
• Strong problem solving skills: analytical and result oriented.
• Good team player-ship: share information within the organization. Encourage feedback and collaboration, build collaborations. Actively shape change by engaging employees throughout the organization.

If you are passionate about making a difference and being part of a team that is shaping the future, we'd like to hear from you.

Interested candidates

Are you interested? Please click the “Apply” button and fill in the necessary details or send your English CV and brief cover letter, highlighting relevant experience to Recruitment:

a.cornejo@inventronicsglobal.com. Please include the Job Title you’re applying for in the subject line of your email.

Inventronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us and let’s make a difference together!