VP Global Services

Business Unit

Cubic Transportation Systems

Company Details

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details

Job Summary: Reporting to the President of Cubic Transportation Systems and a member of their Senior Leadership Team, the Vice President of Global Services has overall responsibility for the strategic leadership and operational delivery of global services. This role involves managing a centralized team, establishing operating standards, and implementing best practice to deliver exceptional customer service. The ideal candidate will be a transformational leader with extensive experience in customer service, solutions, and field service, they will have a track record in driving robotic process automation (RPA) initiatives and leveraging a combination of on-shore, off-shore and partnership models. This position typically works under limited supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority. The role will require both domestic and international travel.

Essential Job Duties And Responsibilities

Leadership and Management

• Lead and manage global centralized service departments such as the global service center of excellence, IT operations and financial services teams. In-direct leadership and management of the global customer services and field service team ensuring alignment to the company strategy and business objectives.
• Foster a culture of ownership and high performance through effective leadership, mentorship, and development of the team. Provide clear direction on goals and behaviors and standards of performance. Monitor and provide regular feedback to ensure that the team and individuals are on track. Responsible for ensuring a pipeline of talent and succession.
• Leads change management activities in partnership with the transformation office through the formation of formal networks to drive adoption of the new process and procedures. Provides training, support, and guidance to diverse stakeholders to ensure successful implementation.
  
  

Strategy and Planning

• Develop and implement a comprehensive CTS service strategy and vision that enhances customer satisfaction and operational efficiency.
• Establish and maintain an operating cadence and standards that ensure consistent and high-quality service delivery across all regions.
• Develop the roadmaps and transformation plan to future proof the business.
  
  

Operational Excellence & Performance Management

• Drive the adoption of best in practice and continuous improvement initiatives across the customer service and field service operations. Implement RPA and other innovative technologies to streamline processes, reduce cost and improve service delivery.
• Define goals/metrics and status dashboard reporting for the service organization. Track, monitor and report performance against the business plan, KPI and strategic objectives. Identify and mitigate risks.
• Prepare and manage annual budgets, approve expenditures and review budget to control expenses for assigned areas.
• Plan and manage resources and ensure program activities are completed on time, within budget and meet or exceed customer expectations.
  
  

Global Collaboration and Partnership

• Evaluate and manage on-shore, off-shore, and partnership models to optimize service delivery and operational efficiency.
• Partner with the senior leadership team to ensure alignment with the strategic direction and business plans.
• Enable a design thinking approach ensuring early involvement in new product, services or solutions take service and maintenance into account.
• Build and maintain strong relationships with stakeholders, including customers, partners, executive leadership and internal teams, to drive collaboration and alignment.
  
  

Customer Focus and Industry knowledge

• Performs appropriate market and opportunity analysis and research to enable the company to better understand and prepare for the market and industry and competitive procurements.
• Monitor market trends, competitive landscape, and emerging technologies to identify opportunities.
• Ensures that there is an effective customer feedback and action plans to drive customer satisfaction.
• Actively participate and manage trade shows, industry meetings through committee memberships, speaking assignments, collateral, demos and digital content etc.
• Maybe assigned additional duties and responsibilities from time to time.
  
  

Minimum Job Requirements

• Four-year college degree in engineering, finance, or business discipline, plus a minimum of fifteen years business management to include Services, Operations, and complex Program Management experience. MBA or advanced degree preferred. Six sigma or Lean certifications desirable
• Proven experience as a senior leader in customer service, field service or a related field within the same or similar industry.
• Track record of delivering transformation change.
• Strong knowledge of RPA and other automation technologies, with experience implementing these solutions.
• Able to demonstrate prior experience of establishing an effective operating model, org design and experience of implement on-shore, off-shore, and partnership models globally.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and and inspire others.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Strong strategic thinking and problem-solving skills with the ability to translate business objectives into actionable strategies.
• Excellent stakeholder management skills and the ability to influence outcomes with strong negotiation, written and oral communication skills.
• Passionate about innovation, technology and driving positive customer experience.
• Must be self-motivated, creative and can work closely in a team environment with other departments and individuals at all levels in the organization.
• Prior experience of working with private equity desired but not essential.
• Able to travel domestically and internationally.
  
  

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.

Cubic Pay Range

$220k – $350k + benefits.

• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market.
  
  

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Worker Type

Employee