Job Duties: Vice President, Application / Systems Administrator with Goldman Sachs Services LLC in Salt Lake City, Utah. Investigate issues and provide solutions to settlement operations teams by analyzing and debugging application code in all aspects of post trade workflow including addressing trade flow issues, trading economics problems and re-flowing trades as required. Provide oversight and guidance to a team of support specialists as part of issue management. Work with individuals across multiple disciplines and teams and external vendors to analyze problems and resolve application issues. Responsible for managing production application outages and issues (incidents) including effective communication with users, application owners, and senior stakeholders. Adopt various tools developed by the Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. Manage business continuity planning tests (BCP), on both in-house applications and as part of broader street wide tests (such as DTCC failover test). Provide application expertise as part of broader technical and market led event management activities, such as Firmwide system upgrades and index rebalances. Provide analysis and valuable ideas for emergency production fixes and quantify the current trends in frequent failure alerts and transform the existing process to make it more efficient and cost-effective. Provide oversight to the Business Applications’ production health and ensure timely action on any issue to avoid the downtime of critical applications. Review and identify recurring production issues and work with other production support team members and application owners to resolve them permanently to improve application stability and performance by performing log analysis, observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly. Build and improve run books for L1 to minimize operational errors and gain fungibility/efficiency.
Job Requirements: Master’s degree (U.S or foreign equivalent) in Applied Computer Science, Electrical or Electronic Engineering or related field and three (3) years of experience in the job offered or a related role OR Bachelor’s degree (U.S. or foreign equivalent) in Applied Computer Science, Electrical or Electronic Engineering or related field and five (5) years of experience in the job offered or a related role. Prior experience must include three (3) years (with a Master’s) or five (5) years (with a Bachelor’s) with: providing production support handling mission critical applications; using Unix operating system to create files, move files, and write shell scripts; working on incident, problem, and change management processes and practices; debugging and resolving complex technical and user reported issues; configuring, managing, and troubleshooting time sensitive, mission critical workflows; acting as a Subject Matter Expert (SME) resolving issues arising in Middleware Messaging Products; and serving as a relational database SME and providing troubleshooting expertise on issues relating to database environments, such as Sybase ASE (Adaptive Server Enterprise)/IQ, Oracle, or DB2. Prior experience must include (2) years with: troubleshooting application issues including identifying defects, discrepancies, and trends by ways of code debugging and log analysis; supporting mission critical, real time workflow applications; working with at least two of the following scripting languages: Unix shell scripts, Perl, JavaScript, and Python; and using Jira to track automation opportunities and managing issues from identification through to implementation. Prior experience must include (1) year with: performing transformation to reduce risk and manual effort.