Technical Trainer

CornerStone Technology Talent Services is looking for 2 Contract Associate Technical Trainers for an opportunity in Fort Worth, TX. The ideal candidate will reside in the DFW area and have 2+ years of training experience as it relates to the below job description.

Job Description

The Associate Technical Trainer functions as a facilitator and subject matter expert for pharmacy operations. This role facilitates instructor-led training, interactive functional, technical, and skill-based training to meet the needs of employees within the pharmacy. The Technical Trainer deploys job-specific and technical training in response to business needs. The Technical Trainer is required to maintain their technical knowledge (including, but not limited to, spending time in the actual workflow) to deliver accurate and current technical training along with keeping abreast and applying the latest teaching techniques in a corporate training environment. The Technical Trainer partners in the development of solutions that address training needs and works closely with the various leaders throughout the organization to accomplish goals. This role delivers training to enhance individual and organizational performance of all employees.

Essential Duties and Responsibilities

• Works closely with Instructional Designers to ensure learning content is accurate, engaging, creative, and innovative while maintaining the instructional integrity of learning.
• Acts as a subject matter expert during training delivery for complex topics (i.e., role-specific training) and tailors to the audience.
• Acts as a subject matter expert (SME) on products, systems, processes, skills, compliance considerations, customer experience needs, etc. Ensures subject matter expertise is maintained by consistently participating in functional meetings, side-by-side observations, and/or monitoring call quality.
• Works on a broad range of assignments, working cross-functionally with Program Leads and Operations Leadership to support business improvements, including call monitoring and content updates.
• Partners with other Training Team members and/or Supervisor to recommend updates and support project management of learning programs.
• Completes tasks efficiently and with autonomy in addition to providing guidance and best practices to other trainers as well as using an understanding of business to identify ways to improve delivery.
• May act as a Facilitator for core, onboarding, or orientation training, applying adult learning methodologies, a variety of training methodologies, concepts, learning tools (appropriate to the learner and topic), and practices to ensure maximum effectiveness and engagement of training programs.
• Delivers and motivates trainees through effective training methodologies both in group and individual classroom dynamics.
• Assists in the design, plan, organization, or direction of orientation and training programs for all employees.
• Prepares for and delivers instructor-led, virtual, or webinar training on a variety of topics (business processes, systems, new capabilities) to all levels of internal learners.
• Practices good classroom management techniques to handle a variety of classroom situations.
• Anticipates, addresses, and fields questions.
• Mentors and coaches employees by providing both positive and constructive feedback to learners.
• Develops and implements training approaches to address employees’ performance gaps.
• May conduct post-release testing of system tasks used in training.
• Conducts post-training testing to assess employees’ competency in understanding program workflows and business rules, and how to administer them within the system.

Qualifications/Requirements

• Requires a Bachelor's degree in education, business, human resources, information technology, or related field
• Two (2) years' previous experience as a trainer, corporate training specialist, or related position
• Minimum of 2 years of experience in facilitation
• Specialty Pharmacy experience a plus!
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions
• Highly motivated, dependable, and committed to excellence with a positive attitude