At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.
In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.
Job Summary:
The purpose of this position is to assist all Urology Austin patients as they seek treatment at our Practice, whether as a new patient, returning patient or a patient being scheduled for surgery and/or a procedure. This must be done with the utmost care and accuracy when entering demographic and insurance information as well as when populating the physician’s schedule.
Responsibilities and Duties:
Assist with answering all incoming calls for the assigned clinical site for Urology Austin
Assists in scheduling all new and returning patients for Urology Austin, ensuring accuracy as to time and date of the appointment and in capturing patient demographic information and insurance information
Schedule accurately and timely all and surgeries as directed by the physicians and/or clinical staff
Insurance verification on all surgery patients which includes verifying insurance.
Provides surgery information/instructions
Review surgery schedules two days prior to the scheduled surgery day and check for errors in scheduling, and/or surgery assistance. Ensures that updates (cancellations or additions) are properly completed
Communicates as needed with physicians and other staff about any patient concerns/issues related to scheduling. Consults with site manager about any system problems
Uses customer service principles and techniques to deal with patients calmly and pleasantly
Provide coverage to other areas as needed
All other duties as assigned
Qualifications And Skills
Minimum one year physician front office experience, preferably in a surgical practice
Basic knowledge of insurance plans, including Medicare and Medicaid
Ability to quickly but accurately enter patient demographic and insurance information
Excellent customer service and communication skills
Excellent organization skills to maintain multiple physician schedules together with scheduling with area healthcare facilities
Proficiency in computer software use, including Word, Excel and Outlook
Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.
Medical, Dental, and Vision Insurance
Short & Long Term Disability
401(k) with Employer Contributions and Profit Sharing
Paid Time Off (PTO)
Group Term Life Insurance
Health Care & Dependent Care Flexible Spending Accounts
Health Savings Account
Employee Assistance Program (EAP)
Competitive Wages
Paid Holidays, No Weekends
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Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Health Care Provider
Industries
Internet Publishing
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