We are looking to hire a full-time Client Support Team Lead to champion our customer support squad! Are you a customer service rockstar? Do you enjoy coaching others? Are you looking for the opportunity to work from home? Well, buckle up because this gig comes with competitive pay and perks that'll make you grin!
A DAY IN THE LIFE OF A CLIENT SUPPORT TEAM LEAD
As a team lead, you start work each day excited to provide solutions wherever they are needed. Leading by example, you work side-by-side with your team. You provide exceptional customer service, handle escalations, help to manage the schedules of your team members, and perform other supervisory tasks. Your excellent communication skills are critical as you spend a lot of time collaborating with our Customer Support Manager on the needs of the team.
This is a "producing" role, meaning that you'll be working on client communications alongside your team, as well as performing leading tasks. You perform regular 1:1s with each team member, providing feedback as needed. When questions come into our chat, you are quick to answer them. If you don't know the answer, you know how to find it! You enjoy using your awesome leadership skills to help keep our customer service and client support team working well.
Qualifications
Ability to dig in and troubleshoot any issue
The ability to multitask to work on multiple conversations
The ability to prioritize important tasks and coach team members how to do this too
1 year of experience in support minimum. 2 years of experience in support, preferred.
Experience in de-escalation preferred
Experience in leadership preferred
Knowledge of Agile methodology preferred
Are you ready for this epic journey? We're talking mad team spirit, killer problem-solving skills, and a heart that beats for delivering top-notch customer service! If yes, you might just be perfect for this position!
WORK SCHEDULE
This position is full-time - at least 35 - 40 hours per week. Flexibility is the name of the game.
As long as you're rocking with us during business hours (8 am – 5 pm), we're all good!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this job, please fill out our quick application. We can't wait to meet you!
Location:
Salary: $18.00 - $20.00 per hour
Job Posted by ApplicantPro
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
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