We are seeking a highly motivated and teachable Customer Support Engineer to provide first-tier support for our systems. This role involves weekly on-call responsibilities and the escalation of complex issues to Senior Engineers. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a passion for problem-solving.
Responsibilities
Provide first-tier technical support, troubleshooting issues as they arise
Maintain weekly on-call support coverage
Analyze and resolve problems using SQL and data analysis tools
Identify patterns in data to diagnose issues
Perform SQL operations including joins, aggregates, subqueries, and CTEs
Examine logs and read code to identify problems
Develop internal tools, ideally using JavaScript
Utilize existing tools such as Grafana and AppSmith
Escalate unresolved issues to Senior Engineers
Communicate effectively with non-technical team members, integration partners and customers
Simplify and explain technical information for non-technical stakeholders
Requirements
Proficiency in SQL, including DML operations and joins
Strong data analysis skills and ability to identify patterns
Infrastructure experience
Familiarity with modern web development stacks
Competency with CLI and comfort working in a Linux environment
Ability to read diagnostic messages and use monitoring tools
Excellent communication skills
Preferred Experience
Experience with Elixir
Experience deploying, configuring, and maintaining Kubernetes clusters
Programming experience, with a preference for JavaScript and React
Interest in functional programming languages and web development
Experience with Shopify and/or eCommerce
Candidates with diverse backgrounds, including DevOps, QA, Software Testing, or Analyst roles
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Software Development
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