Supervisor Electronic Payments

Job Description

Under the direction of the Enterprise Payments Servicing Manager, this position provides management support for the Automated Clearing House (ACH) and Wire Operations Departments, supervisory guidance to the staff of these units, which process, balance, and handling exceptions for all internal and external ACH and Wire Transfer clients. Assists in the business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Responsibilities

Leads, directs and oversees the staff and processes of each unit. Understands workflow for all shifts. Ensures work is completed as scheduled, deadlines and customer service level commitments are met. Assists as necessary with all activities of ACH Specialists, Wire Transfer Analysts and Specialist. Coaches and trains employees to work productively, follow procedures, and work professionally and accurately. Trains and coaches the staff. Assists with testing of PEP+ software upgrades.

Reviews and approves ACH Processing adjustments, stop payments, and death notification entries for accuracy, correctness and compliance with applicable rules and regulations. Balances ACH Related GL's and processes needed adjustments to maintain account balances. Assists the manager with scheduling for ACH Specialists. Assists as a backup for ACH Investigation Processing. Investigates incoming electronic transfer disputes. Analyzes and researches claims involving multiple relationships and complex transactions. Assists with processing and balancing all incoming and outgoing ACH files using the PEP+ ACH application, in a timely and accurate fashion in accordance with NACHA rules and applicable US Law. Identifies, notifies, and coordinates exception situations with Network Operations Control Group and bank lines of business including: Cash Management, Commercial Credit, Retail Credit, Pacific Island Division (PID/WPRO) and Corporate Compliance as needed.

Manages Wire Transfer operational workflows to ensure service level quality standards and deadlines are met; ensures proper operational policies and procedures are followed, controls are exercised, and errors corrected; trains staff as appropriate. Reviews and approves within authority limits routine and reviews and approves wires requiring EX-23 authorization to ensure risk mitigation, tickets, reports, deposits, withdrawals, payments, etc.

Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development. Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.

Responds to various internal and external, telephone and written requests for information. Remains current on processing changes related to NACHA rule changes and understands the PEP+ application database architecture and relevant regulatory changes. Understands and keeps abreast of regulatory changes governing wires.

Qualifications

Performs all other miscellaneous responsibilities and duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree from an accredited institution or equivalent work experience. AAP Certification preferred.

Experience:

Level I: Minimum 5 years of relevant banking or equivalent work experience. Requires 2 - 3 years of supervisory experience.

Technical Skills: Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Ability to access and understand information on various Bank systems.

Other Job Qualifications: Demonstrated verbal and written communication skills, analytical and problem solving skills. Must be able to work in a fast paced environment and handle multiple priorities. Must be available to work flexible work schedules including weekends, day shift & evening shift.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers .