Supervisor, Direct to Consumer Sales

Position Overview

At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We are seeking a dynamic and experienced Sales Supervisor to lead our team of licensed senior sales agents towards sales success and data-driven performance. This position plays a pivotal role in driving our sales operations and ensuring our continued growth and success.

We Are Looking For An Exceptional Individual Who Can

• Lead a team of licensed agents to achieve sales targets and KPIs by leveraging data-driven insights and performance coaching.
• Conduct virtual face-to-face coaching sessions to enhance team and individual performance, ensuring all coaching sessions are documented.
• Analyze call recordings and performance data to identify trends, areas for improvement, and opportunities for optimization.
• Collaborate with the Program Manager to implement process improvements and enhance overall call center operations.
• Handle escalated caller issues and complaints, ensuring prompt resolution and customer satisfaction.
• Develop and implement Performance Improvement Plans (PIPs) as needed, tracking progress and providing ongoing support to team members.
• Utilize agent scorecards and performance metrics to monitor individual performance and provide timely feedback and guidance.
• Oversee enrollment tracking and other key performance indicators, ensuring accuracy and alignment with organizational goals.
• Act as a resource for agents regarding system and tool usage, addressing inquiries and escalating issues as necessary.
• Maintain excellent attendance and adherence to company policies and decisions.
• Provide accurate End-of-Day (EOD) reporting and contribute to long-term career growth and mentoring within the team.
• Perform other duties as assigned.
  
  

Qualifications

• Active Health Insurance License in good standing is required.
• 3+ years in a leadership role (preferred Medicare Leadership), with a proven track record of driving sales performance.
• Associate or bachelor's degree is preferred.
• Experience in broker-style settings with high-risk accounts required.
• Experience in upselling Medicare members in a PDP cross-selling is preferred.
• Experience in Outbound sales call center infostructure.
  
  

Required Skills And Abilities

• Proficiency in Microsoft Office products (Word/Excel/Outlook) is advantageous.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
• Strong analytical skills and attention to detail, with a focus on data-driven decision-making.
• Self-motivated and able to work independently, with a proactive and results-oriented approach.
• Ability to handle challenging situations with professionalism and poise.
• Commitment to continuous learning and development, with a passion for driving sales excellence.
• Ability to motivate others, a good role model and ability to lead by example.
• Detail-oriented.
• Inquisitive, learner, seeks and shares answers.
• Relationship builder, ability to create comfort.
  
  

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values

• Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
• Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
• Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
• Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
• Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.
  
  

About Bloom

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.