Sr. Retail L&D Manager

Overview

Do you enjoy delivering personalized professional experiences that enable Retail teams to deliver outstanding customer service? If so, the Senior Retail L&D Manager role with Crocs could be the opportunity for you! As a member of the Human Resources team, this role is responsible for Retail Learning & Development content creation and management to meet the needs of Crocs' Regional Retail teams to drive high levels of Customer Service and consistent in-store experiences. In partnership with the Learning & Development team, person will be the authority on L&D for Crocs Retail.

What You'll Do

REGIONAL SUPPORT

• Responsible for meeting with regional partners to understand and analyze retail and partner needs.
• Handle the global retail training calendar and help bridge the gap from corporate to regional support.
• Facilitate communication between the regions.
  
  

CONTENT CREATION

• Manage global templates and course updates.
• Build retail courses and content to align with regional needs including management of content for partner stores.
• Support the implementation of global corporate programs into Retail and create global L&D content as needed.
  
  

CUSTOMER SERVICE PROGRAM OWNERSHIP

• Is responsible for refreshing the Crocs customer service model called CHARM ( service model used in over 90 countries).
• Responsible for reinforcing and building the culture of CHARM to all global employees.
  
  

LMS SUPPORT

• Manage global Retail content in LMS for stores and partners.
• Support system admins as needed through ongoing training including Tier 2 client support.
  
  

What You'll Bring to the Table

• 7+ years recent experience with Learning & Development and Instructional Design
• Proficient in eLearning software (i.e. Articulate 360, Storyline, Adobe Captivate, Adobe Premiere Pro)
• Experience delivering learning solutions in a fast-paced, global, retail, or hospitality environment.
• Bachelor's degree or equivalent work experience
• Proficient in Microsoft Office Suite (e.g. Word, PowerPoint, Excel)
• Experience working within a Learning Management System
• Knowledge and experience with digital design, photo editing, video editing, audio editing
• Effective communication and interpersonal skills to interact independently with both internal partners and external vendors at all levels.
• Experience working with global peers and partners.
• Strong Project management experience
  
  

Preferred Qualifications

• Experience with Organizational Behavior, Organizational Psychology, Adult Learning, Industrial Organizational Psychology
  
  

Travel Requirements

• Minimal international travel may be required for this position.
• Travel to domestic stores minimum a quarter no more than three.
• Travel to the Broomfield office and Boston office for required meetings/trainings or urgent matters of business.
• Non-local / Remote candidates can be considered for this position.
  
  

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Sr. Retail L&D Manager

Salary or Pay Range: $120,000 - $130,000

Workplace Persona: Explorer

Non-local / Remote candidates can be considered for this position.

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

Job Category: Corporate