The Program Manager is the contractor’s manager for the Contract and serves as the single point of contact for the Master Contractor with the State regarding the Contract.
Duties/ Responsibilities
Performs overall management for Contract support operations.
Organizes, directs, and coordinates the planning and production of all Contract activities, projects and support activities, including those of subcontractors.
Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars and diagrams to assist in analyzing problems and making recommendations.
Demonstrates excellent written and verbal communications skills.
Establishes and alters corporate management structure to direct effective and efficient Contract support activities.
Must be capable of negotiating and making binding decisions for the Master Contractor.
Develop and implement appropriate procedures and reporting for the implementation consistent with the overall program
Client relationship and expectation management
Vendor performance management
Preparing work plans, status reports
Managing communication, coordination and performance of other stakeholders as needed
Contribute to setting required project pace by defining corresponding project and individual responsibilities, objectives, tasks, schedules, and outputs
Directly contribute to and share the responsibility for the project performance by planning, monitoring and adjusting project resources (people, budget, material, time)
Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts
Create and sustain a culture that encourages high performance of individuals and teams
Employee is expected to undertake any additional duties as they are assigned by their Manager
Education
Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
Master’s degree and/or project management Professional (PMP) certification is preferred.
General Experience
At least 12 years of experience in program or project management with a minimum 2 years healthcare project management experience.
Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors
Strong interpersonal skills to build client rapport and develop/discipline/reward employees
Solid analytical skills and ability to make decisions and solve problems
Excellent time management abilities
Demonstrated problem-solving and customer service skills
Strong written and verbal communication skills
Ability to work independently and manage work to a defined schedule
Experience conducting meetings, interviews and making presentations
Specific experience in evaluating quality assurance /quality control testing and User Acceptance Testing efforts
Team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success
Ability to apply industry best practices and future state/federal mandates to existing systems
Specialized Experience
At least eight (8) years of experience in supervision or oversight of large IT or complex systems related programs or projects
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Project Management and Information Technology
Industries
Staffing and Recruiting
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