Specialist Customer Service

Title: Specialist Customer Service

Location: Columbus, OH

Duration: 12+ Month

Responsibilities

• Manage the shipment of product from manufacturing and distribution locations in the Americas to Abbott affiliates and direct Abbott customers worldwide
• Allocate product to ensure maximum container utilization and minimize transportation costs
• Ensure prompt, accurate and efficient handling of communications concerning shipments and any other relevant aspect of the business
• Monitor key performance indicators for responsible area, perform root cause analysis, and develop and implement corrective action plans to improve levels of performance
• Maintain the master arrivals schedule (MAS) to ensure replenishments are meeting market demand and safety stock targets
• Identify continuous improvement initiatives to improve overall effectiveness of the supply chain, increase customer service, and reduce operating costs
• Maintain customer and shipping requirements including system parameters, policies, and procedures
• Develop and maintain effective working relationships with all internal and external supply chain partners
• Act as customer representative in the Abbott supply chain
  
  

Accountability

• The Customer Service Specialist must possess a good understanding of the logistics role in the Abbott supply chain
• This position must be able to make decisions regarding distribution of product to ensure cost effective transportation and timely delivery of product.
• The position requires the ability to proactively identify and communicate issues affecting on time delivery of product to the market.
• The Customer Service Specialist is expected to resolve day-to-day customer service-related issues with support as needed.
  
  

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.