Solutions Manager

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at: https://www.psiexams.com/

About the Role

The Solutions Manager leads a team of business analysts and solutions owners that build client solutions based on client and candidate requirements. This position has ownership over the teams that design these custom solutions and works with the business development, software development and implementation teams to execute the design and delivery.

This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, with occasional travel for meetings, events and workshops.

Role Responsibilities

• Own the client solutions end to end process and work with internal stakeholders on process improvement, efficiency, and delivery effectiveness.
• Strong customer-oriented mindset and ability to work and communicate product enhancements with clients and manage client solutions roadmap.
• In-depth knowledge and understanding of the features and capabilities of all of PSI’s solution stack.
• Strong and disciplined process for managing client requirements gathering and ability to train team on process.
• Manage multiple projects and fulfil project requests, working cross functionally with the business, product, PMO and software development teams to meet deadlines.
• Lead, build and motivate team of solutions consultants and business analysts to achieve KPIs, etc.
• Work cross-functionally with other teams (marketing, finance, operations, sales, etc.) to aid in communicating and detail on commercially related customer value, investment and profitability.
• Work closely with Products team to help craft and align client/bespoke versus product enhancements.

Knowledge, Skills and Experience Requirements

• 6+ years of experience in delivering client solutions in an account management, client services or client solutions role, preferably in an enterprise-scale cloud environment.
• Education to Bachelor’s degree level, preferably in a business or technical field. MA or MBA a plus.
• Experience providing demos and executing as an active part of the sales process
• Experience in customer requirements gathering with strong problem-solving skills.
• Experience managing and motivating teams toward goals, KPIs, etc. and strong decision-making and prioritization skills.
• Experience determining processes to produce accurate LOEs and thorough business requirements gathering experience.
• Demonstrated project management skills over multiple projects

Benefits & Culture

At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance – country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts – for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities