ServiceNow Project Manager - Demand Management (CSA)

*This is a remote position*

Position Summary:

The ServiceNow Project Manager - Demand Management is responsible for collecting new demands from business stakeholders and ensuring they align to ServiceNow capabilities and desired business outcomes. This role manages day-to-day demand management from intake, screening, qualification, and demand prioritization ensuring all criteria are met to submit a new demand and is responsible for clarifying initial demand requests. The ServiceNow PM - Demand Management acts as the direct link between the client and the ServiceNow team and is expected to communicate in a timely fashion, using the appropriate medium in a professional manner. This role is also responsible for ensuring compliance to the demand assessment process and presides over the ServiceNow portfolio governance demand board.

Required Skills/Experience:

• Certified System Administrator (CSA) certification
• 7+ years of experience with running IT projects / programs using the Agile methodology
• 4+ years of experience managing ServiceNow projects, including some of the following skills:
• Comprehensive understanding of the ServiceNow platform, including its various modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Experience with ServiceNow Demand functions and Demand Management Processes including demand forecasting, intake, screening, qualification, compliance/governance, prioritization, and resource allocation.
• Demand Process experience maintaining a prioritized backlog of ServiceNow demands in the ServiceNow Strategic Portfolio Management (SPM) module. Plus, the ability to work with the ServiceNow SPM Product Owner to provide insight on how the demand process can be improved to streamline, clarify, and reduce manual effort.
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices, particularly in the areas of service strategy, service design, and service transition.
• Strong Project Management skills with the ability to oversee multiple projects simultaneously, from initiation to completion, ensuring adherence to timelines and budgets.
• Stakeholder Management experience, including the ability to communicate effectively with both technical and non-technical stakeholders at various levels of the organization.
• Vendor Management experience, including the evaluation, selection, and oversight of third-party vendors and service providers.

Required Education:

• Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

Preferred Certifications:

• ITIL Certification
• PMP Certification

Pay Range:

The typical pay range for this role is: $79,200 - $174,200. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

To Be Considered:

Please apply via LinkedIn by including your resume and completing the short qualification questions. We will contact individuals whose profiles most closely match the requirements of this role.

*No agency assistance is required to assist us in filling this role.