Senior Manager, Knowledge & Community

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions .

Pure Is Blazing Trails And Setting Records

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview

SHOULD YOU ACCEPT THIS CHALLENGE...

We're looking for a Senior Manager, Knowledge & Community who is customer-obsessed and driven to innovate as we build and transform how we drive self-service and engagement through knowledge management and community to all when they need it. The right candidate will help scale our knowledge base, documentation, and community programs along with establishing and driving world-class content and self-help experiences. This leadership role will report into the Performance, Education, and Knowledge (PEAK) Team as part of the global Customer Experience organization comprising Technical Services, Professional Services, PEAK, Portfolio, and Customer Success.

Responsibilities

• Lead and manage a team focused on driving knowledge management and community internally and externally.
• Establish, manage, and lead a knowledge management and community strategy that drives engagement, self-service, and pure mindshare.
• Drive implementation and adoption of Knowledge Center Services (KCS) program, knowledge management, and community objectives and strategies.
• Is a trusted business partner to key stakeholders to consult and provide expertise on how knowledge and community can drive and deliver business outcomes and results.
• Provide oversight, thought leadership, and strategic/operational leadership to effectively align projects/programs and ensure organizational goals are executed with excellence and on time.
• Collaborates with other doc writing and community teams at Pure to further best practices, find alignment and partnership opportunities, and drive a integrated Pure approach to knowledge management and community.
• Identify and prioritize new opportunities that drive scale, innovation, and results.
• Provide coaching, mentoring, and leadership development to team members and across the organization.
  
  

Qualifications

• BA/BS Degree
• Minimum 5 years of managing people/teams.
• Minimum 8 years working in a technical knowledge, learning and/or relevant enablement organization.
• KCS v6 Practices certified.
• Experience and proficiency with Darwin Information Typing Architecture (DITA) environments including XML, authoring tools, XML Schemas, and Information Architecture
• Proficiency with document formatting and publication tools such as WYSIWYG, HTML, DITA.
• Previous experience working in a technical and/or customer support organization.
• Ability to support multiple projects and programs in a fast-paced environment.
• Track record of effective project and program management experience.
• Expert in influence and negotiation, with deep understanding of effective change management.
• Expert communication skills and ability to effectively manage stakeholders of all levels internally and externally.
• Proven track record of driving results through knowledge management and community programs and strategies.
• Experience scaling, innovating, and driving operational excellence.
• Demonstrated ability to influence and lead across an organization.
• Superior project/program management, change management, and time management skills.
• Experience managing a team that works collaboratively, globally, and cross-functionally.
  
  

INCLUDE IF THE JOB'S LOCATION IS REMOTE:

Pay Range

USD $158,000.00 - USD $238,000.00 /Yr.

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU—CORPORATE CLONES NEED NOT APPLY

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com .

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice .

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.