Senior Line Service Technician

Salary: $30.00/hour

Position Summary

The Line Service Technician is the front-line employee who is responsible for managing the immediate needs of arriving and departing aircraft. As one of the first and last persons passengers and crew will meet at the FBO, the Line Service Technician must maintain excellent customer service principals while performing their duties. Delivering aviation fuel, moving aircraft around the ramp and hangar areas, servicing a wide variety of aircraft with various pieces of Ground Support Equipment (GSE) and basic knowledge of aviation software systems are essential parts of this job. The Line Service Technician works as a member of a team in a demanding, hazardous, time- sensitive, service-driven environment during all hours and most weather conditions. The safety of the Line Service Technician, their teammates, customers, and equipment is paramount at all times.

Essential Duties And Responsibilities

• Marshal, park, and greet arriving and departing aircraft on the ramp
• Use and set aircraft protection including wheel chocks and safety cones
• Operate mobile refueling vehicles, and deliver fuel to aircraft
• Tow, and assist in towing of aircraft around ramp areas, and in and out of hangars
• Provide ground power, potable water, and lavatory services to aircraft
• Assisting passengers and crew with luggage (must be able to lift up to 50lbs)
• Handle catering, dishes and linens for arriving and departing aircraft
• Coordinate ground transportation for passengers and crew
• Use written, verbal, digital and radio communication to send and receive information.
• Other duties as assigned by supervisor or management.
  
  

Qualifications

• High school diploma or general education degree (GED)
• Clean driving record
• Valid drivers license
• No special licenses or certificates required.
• No previous experience required.
  
  

Knowledge And Skills

• For this position, we are looking for someone who is goal-oriented and can maintain a professional image and attitude at all times. This includes following guidelines and policies from the FAA, US Customs and Border Protection, and company sources. Customer service principles include good listening skills, composure, approachability, and courtesy.
• This person must complete all time frames and have documented the following skill sets:
• PLST I. Completion of initial NATA modules. Training and proficiency in the following areas: Customs Border Patrol, marshalling and basic GSE, Mobile Refueler top off.
• PLST II. Completion of PLST I and 180 days minimum in position. Training and proficiency in the following areas: Bulk load fuel receiving. Mobile Refueler and storage tanks sumps with documentation. Aircraft fueling. NATA certification.
• PLST III. Completion of PLST II, 30 workdays in 3rd shift and 1 year in position. Training and proficiency in the following areas: Line service staff mentoring. On-site and Off-site aircraft towing. Forklift use.
  
  

Additional duties and responsibilities delegated to PLST Tier II are as follows:

• Ensure that all ramp operations are kept on time, and services including fuel, ground power, ground transportation, lavatory and potable water, and concierge services are delivered in accordance with company policies. Line Service Lead may perform the same or similar duties as subordinate employees.
• Coordinate with Line Service Supervisor, Customer Service, Maintenance, and Detailing Departments for all aircraft movements, and assist with movements when necessary.
• Read work orders or receive oral instructions to determine work assignments and material and equipment needs. Proper use of radio with correct read backs.
• Input and update reservations into scheduling programs and software.
• Ensure that all company safety policies are being followed by all personnel.
• Assist Line Service Supervisor in resolving service issues with customers and any conflicts that may arise between staff. Confer with customers in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Ensure that all work areas, equipment, ramp and hangar areas are kept clean, and coordinate manpower when necessary to ensure these areas are kept clean.
• Report equipment issues to Line Service Supervisor, GSE Department and Line Service Manager and follows Lock-out Tag-out procedures as instructed.
• Report safety issues to Line Service Supervisor, Line Service Manager and follows Safety Management System reporting procedures as instructed.
• Performs other duties as required by Line Service Supervisor and FBA management Able to mentor lower level PLST staff on company, departmental, and safety policies.
  
  

SENIOR LINE SERVICE TECHNICIAN (SLST)

• TIER III must have completed 5 consecutive years with the company
• TIER III must have the last 365 days free of any preventable accidents.
• TIER III must have excellent attendance record with no more than 6 callouts or tardiness per year.
• TIER III must have no less than a score of 3 on the last performance review
• TIER III be current in the following:
• NATA PLST Certification
• Gulfstream Certification.
• TIER III must successfully pass LS TIER I, II and III tests on an annual basis.
  
  

Management reserves the right to expedite any level based on operational needs.

This person must possess excellent time management skills and must be able to accomplish tasks with little or no supervision on-time and quickly without compromising safety. This person must be able to work as an effective member of a team and be able to receive constructive criticism from peers. This person must be able to recognize and prepare for changes to their environment and adapt their plans and strategies in order to accomplish tasks.

This person must be able to communicate effectively using verbal, written, digital and radio means of communication. Strict attention to detail is required to avoid confusion while communicating orders, following written procedures, and learning how to service a wide variety of aircraft.

Work Environment

While performing the duties of this job, the individual is regularly required to be prepared for and work in outdoor weather conditions to include direct sunlight, heat, rain or cold; during the summertime working in extreme heat.

Physical Requirements

• Must be able to stand, walk, sit.
• Must be able to bend, stoop, crouch.
• Must use hands to reach, grasp, handle, pull and push.
• Must use hands to handle or feel objects, tools, and controls.
• The employee is required to lift and/or move up to 50 lbs.
• Must have good near and far vision.
• Must be able to talk, hear, smell. May be exposed to high noise levels.