Senior Director - Sales in Manufacturing, Automobile and Aerospace

Job Description

Senior Director - Sales in Industrial Manufacturing, Automobile, Aerospace and Defense

Senior Manager – Client Services

Remote – Anywhere within the US

Business Travel Required.

Infosys BPM is seeking to hire a Senior Director of Sels for Industrial Manufacturing, Aviation, Aerospace and Defense to manage and expand the footprint in large named accounts. The Senior Manager – Client Services (Senior Director) is responsible for all client interfaces within the assigned account base of named accounts. The domain focus for this role is BPO within Industrial Manufacturing, Automobile, Aerospace and Defense. maintaining a certain footprint of business while networking and expanding the business footprint across different lines of business to introduce our project outsourcing services and bid on potential expansion business with the same account.

Role Description

• Client relationship management and business development: manage client relationships, build a project portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend and understand client drivers and competitors to this deal.
• Interface with client on expectations develops account plan, review and follow it.
• Drive MSA/SOWs/Payments (AR), resolve delivery escalations and complaints
  
  

Required Experience

• Significant business development and account management experience.
• Track record of interacting and building relationships with CXO level client contact.
• Experience in navigating large multinational client accounts.
• Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
• Hands-on experience with proposal creation and leading proposal presentations.
• Ability to collaborate with internal cross functional teams for support.
• Strong leadership, interpersonal, communication and presentation skills.
• Wide variety of BPO, Management Consulting and Business Consulting engagement experience.
  
  

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 14+ years of experience, with strong sales/relationship management/account management experience.
  
  

Preferred Qualifications

• Experience selling in BPM Outsourcing business model
  
  

Knowledge of Industrial Manufacturing, Automobile, Aerospace and Defense industry trends and insights

• Good understanding of industry specific business issues and drivers
• Experience with creating and driving alliances and partnerships with vendors.
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams.
• Track record as an Account Manager in a rapidly growing client relationship
  
  

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Work Model

This role is a remote - anywhere within the US, with the option to work from the local office when not at a client site. This role requires business travel to be onsite at the client’s office as necessary.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.