Hybrid 2 days on site in Waltham, MA, must be local
About 25 Hours a Week
Need someone who has experience creating and training on Salesforce content.
Key Result Areas
Collaborates and communicates with business lines and external vendors to identify technical training needs and gaps across the organization
Executes on training solutions to support initiatives within the Project Management Office and Human Resources departments
Ensures that business processes and systems are adopted across the organization with minimal impact to daily production and the customer experience
Delivers all or a portion of the initial training, ensuring a positive learner experience, provides train-the-trainer assistance, and plans for training reinforcements and sustainment
Leverages and analyzes training data to evaluate learning effectiveness and instructional improvement opportunities
Manages logistical aspects of training programs, including within CSB’s Learning Management System, to ensure operational efficiency
Leads meetings with business line managers and vendors, creates training plans and agendas related to technical initiatives
Assists department with projects and initiatives as assigned and in support of strategic plan
Proactively seeks knowledge expertise in the technical training environment as well as general business trends and practices to enhance offerings and practices
Applies knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles
Strong technical aptitude, including proficiency in all aspects of Microsoft Office (Excel, Word, PowerPoint) and virtual training platforms
Ability to quickly understand technical subject matter and platforms
Excellent problem-solving and decision-making skills, ability to leverage available data to make informed decisions and communicate with key stakeholders
Experience with e-learning technology; Articulate Storyline preferred
Knowledge of adult learning theory, instructional design techniques and customer experience concepts
Strong process and project management skills
Ability to handle multiple tasks and projects simultaneously and independently within established timeframes
Excellent written and oral communication, public speaking, and presentation skills
Exhibits a relationship centric mindset, establishes, and maintains effective working relationships across the organization
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Software Development
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