Sales Operations Manager

About Sound: 

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. 

Sound Physicians offers a competitive benefits package inclusive of the items below, and more: 

• Medical insurance, Dental insurance, and Vision insurance 
• Health care and dependent care flexible spending account 
• 401(k) retirement savings plan with a company match 
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year   

About the Role: 

In this role you will analyze sales and marketplace data, create reports and dashboards for business insights, contribute to the sales strategy, help map and document a unified sales process, and collaborate across teams. It requires an understanding of the healthcare industry and 5+ years of sales operations experience.  

The Details:  

In this role, you will be responsible for: 

• Creating reports and dashboards to gain insights into the health of the business
• Contributing to designing the Go-To-Market plan under the annual sales strategy planning cycle and managing updates as directed by sales leadership to the ongoing process. This includes account segmentation, resource allocation, territory assignment, etc.
• Collaborating with Sales, Marketing, and Operations to analyze and streamline the reporting of service line metrics and results
• Identifying areas for improvement and managing training on the sales & marketing technology stack including Salesforce, Pardot, LinkedIn Sales Navigator, Definitive Healthcare, etc. to enhance overall sales operational efficiency
• Working closely with the sales team to ensure accurate and timely sales forecasting within Salesforce
• Developing and maintaining dashboards and reports in Salesforce to provide real-time insights into sales performance
• Analyzing sales data to identify trends
• Creating and managing a sales playbook that outlines expected Salesforce documentation and follow up.  Providing training and support to sales teams on the sales process from prospecting, initial meeting to close, and Salesforce CRM best practices, ensuring maximum utilization of the CRM and data capture
• Implementing and enforcing data quality standards to maintain the accuracy and reliability of data within Salesforce

What we are looking for:  

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: 

Values:

• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Resourceful: Proactive willingness to utilize available information and tools to figure things out
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they are involved in and working on
• Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Communication: The ability to speak, write, and listen clearly and consistently
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve 

Knowledge: 

• Understanding of various organizational business functions and processes within an organization including sales, marketing, and operations
• Familiarity with Healthcare sector and updated on healthcare industry trends
• Proficiency in data analysis techniques and tools to interpret and derive insights from large datasets
• Strong analytical and problem-solving skills to identify issues, analyze root causes, recommend solutions, and translate business requirements into technical solutions
• Salesforce expertise with solid functional understanding of Salesforce CRM and strong experience with creating and maintaining reports and dashboards
• Familiarity with marketing automation & integration with Salesforce 
• Familiarity with project management methodologies and tools to manage tasks, timelines, and deliverables

Experience: 

• 5+ years of professional experience in sales operations/strategy roles 

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.