Sales Operations Manager

Sales Operations Manager to lead and optimize our sales operations function. You will play a critical role in driving sales growth and efficiency by streamlining processes, managing technology, and providing data-driven insights to our sales team. This role manages a team of 10+ across customer service and inside sales, focusing on the CPG / Food.

Responsibilities:

• Team Management:
• Lead and motivate a team of 10+ across customer service and inside sales, fostering a collaborative and results-oriented environment.
• Recruit, onboard, and develop top talent for the sales operations team.
• Manage performance reviews and career development plans for team members.

• Sales Process & Technology:
• Analyze, optimize, and document the sales process for all customer segments (retail, food service, hospitality).
• Lead the selection, implementation, and ongoing management of CRM and other sales automation tools.
• Ensure data integrity and develop reports to provide actionable insights to sales leadership and the broader team.

• Sales Performance:
• Establish and manage key performance indicators (KPIs) to track sales activity and performance.
• Develop and deliver training programs to equip the inside sales and customer service teams with product knowledge, selling skills, and effective use of sales tools.
• Conduct sales coaching and feedback sessions to support individual and team growth.

• Sales Pipeline & Forecasting:
• Develop and manage the sales pipeline, ensuring accurate forecasting and opportunity qualification.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Partner with sales leadership to develop and track sales goals and quotas.

• Strategic Partnership:
• Collaborate with marketing, customer service, and other departments to ensure seamless customer experience and achieve shared business objectives.
• Stay up-to-date on industry trends and best practices in sales operations and specialty food distribution.

Qualifications:

• Minimum 10 years of experience in sales or sales management, preferably within the CPG / Food.
• Experience leading and managing people.
• Proven track record of success in optimizing sales processes and driving revenue growth.
• Strong analytical skills and experience with CRM and sales automation tools.
• Excellent communication, interpersonal, and leadership skills with the ability to motivate and develop a team.
• Deep understanding of the retail, food service, and hospitality customer segments within the specialty food industry.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).