Sales Engineer (VoIP)

About this role:

PetDesk is a leading provider of advanced VoIP/telephony solutions in the veterinary industry. We are seeking a talented Sales Engineer with a technical background and expertise in VoIP/telephony to join our dynamic team. In this role, you will drive sales growth by providing technical expertise, demonstrating the value of PetDesk Phones's products, and supporting the sales team in meeting and exceeding revenue targets. A successful candidate will have hands-on experience in networking, building, testing, implementing, and supporting telecommunications systems.

Apply if you're excited to:

• Serve as the primary technical resource for the sales team, possessing in-depth knowledge of our VoIP/telephony solutions and what differentiates us from competitors
• Collaborate with the sales team to identify customer requirements and develop comprehensive technical proposals and solutions based on customer needs
• Conduct product demonstrations, presentations, and technical discussions to showcase PetDesk Phones's value and capabilities
• Provide complete life-cycle project management by establishing and leading project teams, plans, scope, schedule, cost, and communications
• Collaborate with internal teams to ensure seamless implementation and customization
• Train internal teams on our telephony system and associated software
• Create and maintain detailed technical documentation, including solution architectures, diagrams, and specifications. Ensure that documentation is accurate, up-to-date, and easily accessible for internal teams and customers
• Build strong relationships with customers, acting as a trusted advisor throughout the sales process – provide timely support, address concerns, and post-sales technical assistance to ensure customer satisfaction and promote long-term partnerships
• Continuously enhance product knowledge and share insights with the sales and product teams to contribute to developing new features and competitive strategies
• Lead the deployment of new modules, upgrades, and fixes - responsible for systems analysis, design, development, integration, enhancement, and deployment, as well as application support for end users
  
  

About You:

• Minimum of 3-5 years of demonstrated experience as a Sales Engineer, preferably in the VoIP/telephony industry. Demonstrated success in technical sales and achieving sales targets
• Extensive knowledge of VoIP/telephony systems, protocols, and technologies, including SIP, RTP, PBX, and cloud-based solutions. Familiarity with IP networking, security, and unified communications
• Excellent verbal, written, and presentation skills, with the ability to explain complex technical concepts to technical and non-technical audiences
• Strong analytical and problem-solving abilities to identify customer pain points, propose effective solutions, and address technical challenges. Ability to adapt quickly to changing requirements and find creative solutions
• Proven track record of collaborating effectively with cross-functional teams to drive successful customer outcomes
• Track record of training teams on VOIP and telephony and translating complex technical concepts for internal teams and customers
• Customer-centric mindset with a passion for understanding needs and delivering outstanding service
• Ability to work independently, under pressure, meet deadlines and handle multiple projects simultaneously
  
  

Benefits & Perks:

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 13 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development
  
  

Annual base salary

Pay Range

$84,000—$96,000 USD

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company's innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Notice at Collection to Applicants Residing in California

Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.