Sales Compensation Manager (Remote)

About Blackhawk Network

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

This position may be performed remotely anywhere within the United States except for within the States of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a “Hybrid” employee and are required to come into the office 2 days per week based on office schedule.

Overview

As a leader in the Global Sales Organization, the Sales Compensation Manager is responsible for the performance, strategy, and alignment of sales operations in the company. This position is responsible for overseeing the operations of Global Sales, and Customer Success functions and ensuring that the interaction between those departments is aligned with the larger company-wide strategy dictated by the Chief Revenue Officer, and senior leadership across the company.

Responsibilities

• Drive BHN's global incentive strategy and sales compensation plan design to the deployment process for the organization.
• Acts as an executive business partner to leadership while collaborating with cross-functional teams to design incentive compensation plans for a variety of roles, incorporating feedback from executives and organizational stakeholders.
• Manage the entire incentive design process, including working with leaders to understand business strategic objectives, to assessing the success of current incentives, to proposing new incentive designs, to determining, operationalizing and communicating new incentives.
• Incentive design scope includes commission plans and bonus plans for roles including: Client Executives, Solution Executives, Sales Managers, Inside Sales, Sales Support and Development Reps, etc.
• Responsible for keeping the executive team abreast of successes and obstacles by using performance analytics to make tactful, consensus-derived recommendations for incentive plan fixes as needed.
• Collaborate with the Commissions team in answering variable compensation questions posed by plan participants and leaders.
• Partner with the HR team to ensure that teammate Total Compensation is in alignment with company’s compensation philosophy.
• Consult with Legal to assess and ensure national, state, and local legal compliance.
• Create and issue compensation plan and quota letters to the global sales organization
• Deeply understand our sales compensation strategy in order to assist in developing and administering sales crediting and compensation plans, design, and policies
• Research and resolve crediting and commission questions, including calculating and processing adjustments in the commission system
• Preparing and distributing out monthly and quarterly commissions and attainment management analyses
• Develop and deliver training, commission policy and process and related documentation to the global sales teams
  
  

Qualifications

• 5+ years of relevant work experience in sales compensation.
• Proven ability to handle the complexities of an end-to-end commissions close, including managing towards accounting and payroll deadlines.
• Knowledge of consumption based sales compensation structures, sales compensation concepts, sales data tracking processes, and methodologies.
• A passion for constructing scalable processes and adapting swiftly in ambiguous situations is paramount.
• Exceptional communication skills, both verbal and written, with the ability to convey information effectively and empathetically to executives and cross-functional teams at the appropriate cadence.
• Proficiency in manipulating large data sets and conducting scenario analyses. Advanced skills in Excel and ability to learn data visualization tools like Power BI and/or Tableau. Experience using QuotaPath or other Sales Incentive Management software is desirable.
• Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively.
• Strong project management skills to move projects/tasks forward.
• High attention to detail, strong work ethic, demonstrated comfort with ambiguity, a can-do attitude, and an ability to meet tight deadlines.
  
  

Benefits

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104 .