Diptyque- Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.
We are seeking an energetic, results-driven Sales and Education Manager to join our sales team. The candidate will develop, own and execute a strategic plan to ensure sales budgets are delivered. In this role you will oversee all sales and distribution in your assigned region, ensuring the brand’s vision is carried out across the region.
Key Accountabilities
Sales Management
Manage, lead, motivate, and supervise sales team (retailer staff) to reach sales goals
Manage and develop the retailer staff to deliver brand experience, product knowledge, and clienteling strategies
Create a high-performance culture and team
Ensure each store and team member is aligned, engaged and empowered to deliver results
Recruit, hire, retain, and develop the best people for skills and culture
Establish and maintain deep relationships with retail partners and ensure they have the right business driving strategies and are properly serviced
Manage and supervise sales team (retailer staff) to ensure sales budgets are achieved; Includes managing dedicated retailer staff (co-manage with retailer)
Actively lead and engage in talent development to create high-performing talent
Analyze staffing performance and productivity to establish opportunities
Clearly identify performance strength by team member and co-manage coaching/development plan accordingly
Provide constructive feedback in-store during each visit to ensure staff is in-line with brand standards and given tools to grow
Provide feedback to retailers for annual and mid-year performance reviews to highlight successes and discuss opportunities for growth
Responsible for ensuring approved stores are fully staffed and trained
Manage effective T&E budget
Sales Strategy
Achieve weekly, monthly, and annual sales budgets by store, by region
Analyze and report on monthly sales performance
Establish and monitor KPIs in accordance with retailer expectations
Collaborate with Regional Sales Manager in building effective sales-driving strategies
Hold, direct and execute sales strategy and planning meetings every season with every door
Proactively negotiate events and additional exposure at store level
Plan and execute store events including presentations to customers
Identify and monitor best clienteling strategy per door in terms of outreach and customer loyalty
Identify regional marketing and PR opportunities
Build and maintain deep relationships with local store management teams
Monitor competition initiatives in store and provide qualitative feedback on product launches
Manage with laser focus attention new door opening coordination with store on installation date, arrival of stock (sellable & non-sellable), hiring of staff in anticipation, local marketing launch, etc.
Education
Ensure new and existing team members are properly onboarded and complete all Education chapters
Ensure that product knowledge and proper selling ceremonies are communicated and shared with department store beauty network
Implement all training tools
Identify Education opportunities and collaborate with the Education team to facilitate region trainings: request budget and support from Education Team
Ensure retailer sales team complete journey and track progress
Execute department/store trainings, rallies, etc.
Visual Merchandising
Maintain a high level of visual merchandising execution in line with brand guidelines
Communication with Visual Merchandise Manager to improve and increase brand image in each store
Identify space and location opportunities and communicate to account leads
Key Requirements
Bachelor’s degree in business or related field preferred
5+ years sales experience, luxury preferred
Proven track record in sales, events, and people management
Strategic thinker, analytical thinker and solution driven
Proficient using Microsoft Suite
Excellent communication/presentation skills
Team player
Vehicle required
Based in Northern California
Travel:
40% travel outside of home market
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Sales
Industries
Personal Care Product Manufacturing
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