The Service Manager will be responsible for managing the daily operations of the Service department. The primary duties will include:
Overseeing all service operations, including scheduling, repair, and maintenance of RVs
Managing a team of service technicians and support staff, including hiring, training, and performance evaluations
Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving service-related issues promptly
Maintaining accurate records of all service activities, including work orders, parts inventory, and customer communications
Collaborating with the sales and parts departments to ensure a seamless customer experience
Monitoring service department performance metrics and generating reports for senior management
Ensuring compliance with safety regulations and company standards
All other responsibilities as assigned
Requirements
Minimum Qualifications:
Proven experience as a service manager or in a similar managerial role within the automotive or RV industry
Strong knowledge of RV systems, maintenance, and repair procedures
Excellent leadership and team management skills
Outstanding customer service and communication skills
Ability to manage multiple tasks and prioritize effectively
Proficiency in using service management software and computer systems
High school diploma or equivalent; additional technical or business education is a plus
Ability to work flexible hours, including weekends and holidays
RVIA/RVDA certifications - preferred
Essential Characteristics:
Reliable: We do what we say we're going to do, when we say we're going to do it... every time.
Humble: We are trainable, coachable, and confident... not arrogant.
Hustle: We are self-motivated, driven and never satisfied.
Team Player: We are stronger as one. We help each other, regardless of department or position.
Loyalty: We are committed to the success of the company through ups and downs because this is our career.
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
Benefits
Competitive wages
401K
Medical insurance
Dental insurance
Vision Insurance
Company-Paid Life insurance
Supplemental Life Insurance
Short- & Long-Term Disability
Critical Illness, Accident and Hospital Indemnity coverage
EAP
Wellness Program including Gym Reimbursement
Vacation, Personal Time & Holiday pay
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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