Monitor and control the timeliness of outstanding requests for medical information. Receive and process requests for medical record information in accordance with Federal and State statute and Hospital policy, ensuring that all documentation is obtained and submitted in accordance with departmental procedures.
Validates that requestor has the authority to obtain medical record information in accordance with Federal and State Statute, third party contracts and/or Hospital Policy.
Reviews, retrieves and prepares medical record documentation in response to requests; contacts staff at other CCHC sites who maintain decentralized medical record files as well as off-site storage vendors to obtain medical record information.
Communicates and interacts with customers who request medical record documentation, ensuring requests are responded to appropriately and in a timely manner. As needed, provides instructions to requestors related to procedures for obtaining medical record information and patient consent requirements.
Tracks and logs requests for medical record documentation in accordance with departmental procedures, trending and interpreting patterns and variances.
Performs all duties and interacts with others in accordance with the Hospital's Customer Service standards.
Performs other work related duties as assigned.
Ability to read, write and communicate in English.
High School Diploma or GED.
Two years of current experience in a medical setting
Excellent written, verbal communication and interpersonal skills.
Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
Knowledge of Microsoft Word, Excel, and Outlook.
Purpose of Position
To receive and process requests for medical record information in accordance with Federal and State Statute and Hospital Policy, while protecting patient confidentiality and right to access.
Schedule Details
40 hours per week, Monday-Friday, 8a 4p, no weekends or holidays
Organization
Cape Cod Healthcare, Inc.
Primary Location
Massachusetts-Hyannis
Department
HCI-Physician Billing MACC
Employee Classification
Regular-Regular
Shift
Day
Weekend Shifts
None
Holiday Shifts
None
Posting Start Date
Jan 16, 2023
Posting End Date
Ongoing
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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