Foundever

🔔 Offre d'Alternance ! 🔔 Foundever est à la recherche d'un(e) alternant(e) dynamique et motivé(e) pour rejoindre notre équipe en tant qu'Assistant.e Marketing en alternance ! #alternance #marketing #offredemploi #recrutement #emploi #opportunité #carrière

A look at the amazing moments from the 'CX with a Human Touch' conference, that took place in Warsaw, Poland! 🥂 We're grateful for the experts who shared their insights on: 💡 Leveraging Generative AI for Customer Experience, focusing on ROI and added value 💡 Beyond Chatbots: Innovations in Digital Interactions. The role of technology in delivering personalized customer interactions at scale 💡 The Human Element: Harmonizing EX & CX. How fostering positive employee experiences leads to meaningful customer relationships 💡 Empowering CX Champions: Nurturing Advocates Within Teams. Transforming organizational mindset for customer-centricity Their presentations offered a glimpse into the future, demonstrating how technology can enhance our understanding of and responsiveness to customer needs. Special thanks to Guillaume Laporte, Dominik Kalinowski, Rafał Glogier-Osiński, Piotr Wojciechowski, Robert Fintak, MBA, Bruno Soares, Pawel Lopatka, Michal Stanislawek, Pawel Plocki, Agnieszka Szweda, and Joanna Pszczółkowska for their inspiring talks and insights. We're thrilled by the incredible turnout and enthusiasm at our 20th-anniversary celebration, commemorating Foundever's significant presence in Poland. Thank you to everyone who joined us for insightful discussions and unforgettable experiences! Once again, thank you for being with us on this special occasion: Olivier Camino, Benedita Miranda, Monika Röhr-Łukasik, Krzysztof Buczyński, Kamil Idzikowski, Wiktor Doktór, Paula Prudaczuk, Łukasz Cierpiński, Yulia Kolodii, and all of you who were with us on this important day! #AI #GenAI #Chatbots #EX #EmployeeExperience #Mindset #Transformation #CustomerExperience #CX #BPO

We're happy to announce their achievement of two awards at the 2024 Smart Customer Awards in Brazil. In a year marked by a record number of entries, Foundever excelled in the categories of Customer Experience Automation and Training and Empowerment, securing Gold and Bronze, respectively. 🥇 Customer Experience Automation 🥉 Training and Empowerment Congratulations to our team in Brazil! Read the full press release here: https://lnkd.in/gMCe266R #Awards #CustomerExperience #CX #BPO

Our co-founders joined our team in France to meet with our customers and partners in Paris for our 2024 Annual Evening! 🥂 A beautiful event in a magnificent setting at the Jardins du Pont-Neuf punctuated by an excellent Jazz duo to come and celebrate a new year of collaboration. 🎷 A big thank you to all our customers, partners and teams for this evening spent with us! Laurent UBERTI Olivier Camino Olivier BLANCHARD Aurélie Benoit-Gonin Zoheir Bendjaballah Arnaud BAILLY Frederic Odot Camille Delarue Laura Chauvet Lucine Neveu Martin Wilkinson-Brown Maria Harju Michelle Parks Benedita Miranda Mariana Diniz #CustomerExperience #CX #BPO #FoundeverLife

Our own Kevin Filz, Director Customer Experience Transformation, joined roundtable hosted by Cognigy & Foundever, and featuring Sebastian Glock from Cognigy and Karyna Neumann (Tubolyeva) from E.ON Digital Technology. The panel shared their expertise on "CX for Energy & Utilities: The Potential of AI Agents." They explored the transformative possibilities of #AI in the energy and utilities sector, highlighting how AI agents can revolutionize customer experience. The event, which took place at the Hyatt Regency Düsseldorf, featured a dynamic panel discussion followed by a networking dinner, offering great opportunities for knowledge exchange and collaboration. A huge thank you Cognigy, E.ON, and to all who attended and contributed to the lively discussions! We look forward to continuing these important conversations. #Energy #Utilities #CXTransformation #CustomerExperience #CX #BPO

Do you speak your customers' language? Why is doing so such a critical part of a superior customer experience? Mark your calendars, folks, because you don't want to miss our next LinkedIn Live event, "Breaking language barriers: The role of tech in multilingual CX," featuring... • Silje Stougaard, VP of Global Operations at Vivino • Benedita Miranda, General Manager of Multilingual Region at Foundever • Moderated by Martin Wilkinson-Brown, Chief Marketing Officer at Foundever Join us on Friday, July 12, 2024, at 11 a.m. ET., as we discuss: • The role of multilingual hubs in CX strategy • How automation and AI elevate the multilingual CX strategy • Using technology as a tool to break language barriers in the contact center #MultilingualCX #MultilingualHubs

Because we believe that 'Our people are our superpower', we're very happy to share Nita Morgan's article, "𝘠𝘰𝘶𝘯𝘨 𝘱𝘦𝘰𝘱𝘭𝘦 𝘥𝘰𝘯’𝘵 𝘯𝘦𝘦𝘥 𝘫𝘰𝘣𝘴, 𝘵𝘩𝘦𝘺 𝘯𝘦𝘦𝘥 𝘤𝘢𝘳𝘦𝘦𝘳𝘴". Nita is the Country Manager for South Africa, Foundever. Like her, we're passionate to help young people build careers up from the very first rungs of the ladder, and to provide opportunities to grow in one's career. As Nita states to "prioritise opportunities for career growth and development, so our contact centre colleagues can learn new skills, take on more responsibilities and move into more senior roles." Business Process Outsourcing or Customer Experience (CX) industry is growing rapidly. It currently employs over 100 000 people and contributes R35 billion to the national economy annually. Having been identified as a key economic contributor by the national government, the sector is targeting 500 000 jobs by 2030. Happy employees are friendlier and more productive, which directly relates to the experience they provide our customers. We are extremely proud that our current employee attrition rate in South Africa is below 3.8%, which is far below the local CX industry average attrition rate of around 26%. Read more: https://lnkd.in/gn6FbZnn #SouthAfrica #CustomerExperience #CX #BPO #FoundeverLife

Whether you are expanding into new markets or building greater brand loyalty at home, you need to tailor the way you communicate to each customer. Providing native-language support has become a necessity for delivering superior CX: • 75% of consumers from 29 countries say they’re more likely to purchase from a brand again if customer care is in their language. • The consequence can be declining customer satisfaction — 78% of consumers are ready to walk away from a brand after one bad customer experience. In our whitepaper, we discuss how to deliver superior CX through multilingual support, while also expanding and scaling your operations in multiple regions -- and how can you provide cohesive, seamless support when your customers span across multiple countries and languages. Learn more: https://lnkd.in/gcu77CzX #Multilingual #Scalability #Agility #CustomerExperience #CX #BPO

🦸♀️Our people are our superpower!🦸♂️Our team in Senegal recently celebrated the completion of training and professional development. The training initiative in collaboration with TMC Sénégal was designed to develop and enhance the skills of our managers. By equipping our leaders with the necessary skills for effective and caring management, we ensure the alignment of our organizational vision with the requirements of the current and future market. Congratulations to all our managers who have obtained their certification! Your dedication and commitment to excellence continues to inspire our entire team. 🙌 🎉 #Leadership #ProfessionalDevelopment #Upskilling #Training #EmployeeExperience #EX #CX #BPO

We are thrilled to share the third episode of our podcast series, Coffee Chats, featuring Foundever colleagues across the Multilingual region and interesting guests about different topics such as work, the Foundever world, and so much more! Today's episode takes a unique turn as we explore the 21st International APCC - Associação Portuguesa de Contact Centers Conference in Estoril, where the theme revolves around "How Will Customer and Employee Experiences Change With A.I.?" We've spoken to many participants to gather their insights on this topic. So, sit back get a coffee and get ready to be inspired. ☕