Retail Sales & Service Manager

Auburn University is excited to begin the search for a Retail Sales & Service Manager! This is a customer facing position responsible for managing the customer experience. This position coordinates the TES and student sales floor staffing, cashiers, sales focus and customer care to ensure each and every customer has an exceptional experience in the Bookstore and satellite store. This position manages retail merchandising, focal point displays, and ensures shelf maintenance standards are maintained on a day-to-day basis.

Why Should YOU Choose Auburn University?

• Auburn University was named a “Best in Alabama” employer by Forbes! Our employee longevity speaks for itself, with employees staying an average of ten years.
• Competitive state benefits including retirement plan vesting at 10 years of service, generous leave accrual, and parental leave opportunity.
• Auburn University tuition assistance for yourself and your dependents. Employees can take 15 hours of classes for free, and dependents receive a 50% tuition waiver.

It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!

Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

Essential Functions

• Manages the daily operations of sales floor staff and cashiers throughout the bookstore. Assigns, delegates, supervises, coaches, evaluates, and terminates student and TES employees. Monitors and controls scheduled labor hours. Coordinates the staffing of special events both on and off site.
• Manages service and sales by ensuring staff members provide outstanding service to all customers. Assists in creating and implementing measurable service standards. Administers and supervises controlled cash register transactions. Assists in developing, implementing and administering in-store customer service surveys.
• Oversees retail floor and cash wrap maintenance by delegating stocking needs to appropriate staff and executing retail plan-o-gram at cash wrap and key display units on the sales floor. Creates and posts daily side duties schedule; reviews and follows up to ensure satisfactory completion of tasks. Creates and maintains fresh, visually appealing store front focal points and counter displays geared toward customer need and increasing store sales.
• Manages the scholarship program, cap & gown program, and graduation fair. Stays up-to-date on contract billing procedures for each scholarship type and ensures cashiers are adequately trained to perform contract billing transactions. Coordinates the timing and staffing of both the Graduation Fair and Cap & Gown Programs; works with the marketing department and bookstore office to plan and implement exciting programs for students.
• Purchases goods for resale and ensures quantities are sufficient to meet demands while setting and adhering to financial metric goals. Purchases snacks, sundry items and other categories as assigned for Bookstore and Study ER.
• Serves as lead cashier by being proficient on all register functions and coaching others on procedures. Creates, maintains, and updates cash register procedure manual. Works closely with the bookstore trainer to identify training gaps; coaches to improvement.
• Responsible for staffing, operations and supervision of the Satellite store, Study ER, in the Library. Serves as a key holder and will be responsible for troubleshooting issues and concerns as needed during evening and weekend store hours.

Minimum Qualifications

• Associate’s degree in Business, Apparel Merchandising, or Retail Management
• 4 years of experience working in retail, including 2 years of retail merchandising and consumer sales experience. Must have 1 year if supervisory or leadership experience.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.