Grand Design is currently sourcing for a Retail Parts Representative. As a Retail Parts Representative you will provide service needed by obtaining the parts that are requested. The Representative will facilitate the needs and requests in a way that is informative, productive, and efficient.
Our Story
Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).
"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.
That's our story and our journey. What's yours?
Grand Design RV is looking for a Retail Parts Representative to add to our Customer Service Team. If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!
Key Areas Of Responsibilities
Perform a variety of in-house duties related to identifying parts needed for dealers and processing of retail parts sales orders
Processes Retail Parts inquiries through the Parts e-mail inbox
Check for accuracy and approves orders
Answer calls and help ID parts for customers via phone. Email or drop ins.
All follow up procedures are required to be handled within 24-hours
Process RGA when needed
Work to maintain a good relationship with the customers and fellow employees
Perform routine housekeeping tasks
Attend any training or opportunities related to maintain proficiency related to their job description
Preform inventory duties
Help fellow co workers
Education And Experience Needed
High School Diploma
Attention to Detail
Microsoft Office
Strong computer skills and ability to learn new programs efficiently
Experience in a fast-paced environment
Multitasking is a plus
RV Parts or Manufacturing is a plus
Office casual attire
Physical Demands
Position may require sitting for long periods of time
Keyboarding
Standing/Walking
Our Core Values
Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
Accountability - Holding each other to the highest expectations in all we say and do.
iNnovation - Striving to be industry-leading with our people, processes, and products.
Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.
At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations
Connect with Purpose
Be inclusive; seek out different perspectives.
Focus on the Customer; put yourself in the customer's shoes.
Communicate Clearly; say what needs to be said and listen.
Execute with Excellence
Explore Possibilities; ask, "What if?" and embrace new ideas.
Set Direction; prioritize, plan, and align; balance thinking and action.
Drive Results; get the right things done; work with a sense of urgency.
Build the Future
Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
Navigate Change; be agile and flexible; take on new challenges.
Inspire Growth; help each other improve; commit to personal development.
Benefits
If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:
Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
Health Savings Account (HSA)
401(k) with match
Employee Stock Purchase Program
Tuition Reimbursement
Holiday and Vacation Pay
Grand Design is an Equal Opportunity Employer.
THIS IS AN ONSITE POSITION*
Job Posted by ApplicantPro
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Motor Vehicle Manufacturing
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