Disciple Distributions is a privately owned marketing and sales firm based in Minneapolis. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to their customer base. Currently, we are actively searching for top talent to join our Retail Customer Service Team and work with a renowned telecommunications brand.
The Retail Customer Service Representative is an integral part to ensuring a seamless, notable customer experience, so the right individual for the job is a communications-aficionado, is passionate about being in a service-based role, and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the great good, then we are the organization for you.
Retail Customer Service Representative Responsibilities:
Engage directly with potential customers by addressing inquiries about our products and services
Manages customer inquiries, concerns, and complaints related to order requests
Suggests product solutions tailored to meet individual customer requirements
Gather and evaluate customer information to generate product or service reports
Collaborates with the team to achieve collective goals and objectives
Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against competitors
Executes any additional tasks as delegated
Retail Customer Service Representative Requirements:
High school diploma or equivalent is required
Bachelor’s Degree in Business Administration, Marketing, or Communications is highly regarded
At least 1-2 years of experience in a customer service, sales or applicable role involving direct customer contact is required
Positive mentality and solution-focused attitude
Has a basic understanding of customer service principles including listening to the customers, building relationships, knowing the product and making every interaction count
Excellent verbal and interpersonal skills with a high degree of professionalism
Must be able to function as part of a team as well as independently
Powered by JazzHR
SUAYCa5dQc
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
Referrals increase your chances of interviewing at Disciple Distributions Inc. by 2x