MUST HAVE EXPERIENCE IN TELEPHONIC RN POSITION. We cannot accept in office positions where you where you were recieiving more internal calls.
MUST HAVE EXPERIENCE AS AN RN TAKING 35+ CALLS A DAY
MUST LIVE IN THE FOLLOWING STATES: AL, OK, ND, KS, KY, TN, VT, NE, MO, MS, MT, SC, IN AR, IA, FL, LA
Your pay Rate is determined based on where you live based on GSA requirements. Unfortunately, people living in large, populated cities generally do not fall within the range we can hire within
Requirements
* Active, unrestricted Compact RN license issued in the state they reside in
* 3+ years of licensed experience in a triaging environment
* Call Center, Telehealth/Remote, or Telephonic Triage experience
* Highly organized, self-directed worker with an ability to function in a high-volume environment
* Strong verbal and written communication skills
* Proficient level of experience with Microsoft Office applications and strong technical aptitude
Preferences
* 3+ years of licensed RN experience in behavioral/mental health, maternity/obstetrics or pediatrics
* Previous experience working with the military population or Tricare beneficiaries
Day-to-Day
Insight Global is seeking REMOTE Telephonic Triage RNs to provide a 24/7, 365 days service for 9.8 million TRICARE beneficiaries, located both in the continental United States, as well as overseas. This is an inbound call line where veterans and their families can discuss symptoms and other health concerns with Registered Nurses (RNs), and be triaged to the right place, such as home care etc. Helping military beneficiaries make more informed choices about how and when to access health care services is one of the government's objectives with this contract. First call resolution is priority. RNs assigned to this contract will leverage a URAC-accredited model, proprietary clinical protocols, and health information content. You will:
* Communicate timely and effectively with TRICARE beneficiaries, primarily by phone, but also via web chat, video call, email, text. Average call volume is 30-40 calls/day, each 12-14 minutes long.
* Timely and effectively assess and triage immediate health concerns
* Identify problems or gaps in care, offering opportunity for intervention
* Timely and effectively coordinate services and referrals to health programs
* Timely and effectively provide health education and coach beneficiaries on treatment alternatives to assist them in best decision making
* Timely and effectively support beneficiaries in selection of best health care resources to maximize access, quality, and health care cost
* Timely and effectively prepare individuals for primary care visits
* Help optimize health care utilization through education
Seniority level
Not Applicable
Employment type
Contract
Job function
Health Care Provider
Industries
Staffing and Recruiting, Insurance, and Hospitals and Health Care
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