Remote Telephonic Triage Registered Nurse

MUST HAVES:

• Active, unrestricted Compact RN license issued in the state they reside in
• 3+ years of licensed experience in a triaging environment
• Call Center, Telehealth/Remote, or Telephonic Triage experience
• Highly organized, self-directed worker with an ability to function in a high-volume environment
• Strong verbal and written communication skills
• Proficient level of experience with Microsoft Office applications and strong technical aptitude

*Only taking candidates from these states at this time: AL, OK, ND, VT, MO, MS, MT, SC, IN, AR, IA, FL

Schedule: Must be willing to work any evening or night shift between the hours of 2:30pm CST - 10:30am CST including weekends to support a 24-7, 365-day service

Type: 7-month Contract, potential extensions

Pay: $34-38/hr

PLUSSES:

• 3+ years of licensed RN experience in behavioral/mental health, maternity/obstetrics or pediatrics
• Previous experience working with the military population or Tricare beneficiaries

RESPONSIBILITIES:

• Communicate timely and effectively with TRICARE beneficiaries, primarily by phone, but also via web chat, video call, email, text. Average call volume is 30-40 calls/day, each 12-14 minutes long.
• Timely and effectively assess and triage immediate health concerns
• Identify problems or gaps in care, offering opportunity for intervention
• Timely and effectively coordinate services and referrals to health programs
• Timely and effectively provide health education and coach beneficiaries on treatment alternatives to assist them in best decision making
• Timely and effectively support beneficiaries in selection of best health care resources to maximize access, quality, and health care cost
• Timely and effectively prepare individuals for primary care visits
• Help optimize health care utilization through education

DAY TO DAY:

Insight Global/Ghost RX is seeking REMOTE Telephonic Triage RNs to provide a 24/7, 365 days service for 9.8 million TRICARE beneficiaries, located both in the continental United States, as well as overseas. This is an inbound call line where veterans and their families can discuss symptoms and other health concerns with Registered Nurses (RNs), and be triaged to the right place, such as home care etc. Helping military beneficiaries make more informed choices about how and when to access health care services is one of the government’s objectives with this contract. First call resolution is priority. RNs assigned to this contract will leverage a URAC accredited model, proprietary clinical protocols, and health information content.