Regional Director, Operations

About Sound: 

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. 

Sound Physicians offers a competitive benefits package inclusive of the items below, and more: 

• Medical insurance, Dental insurance, and Vision insurance 
• Health care and dependent care flexible spending account 
• 401(k) retirement savings plan with a company match 
• Paid time off (PTO) use as you need plan, in accordance with Sound's PTO policy
• Ten company-paid holidays per year   

About the Role: 

 The Regional Director of Operations is responsible for, but not limited to, the operational management and oversight of multiple Sound Physicians' hospitalist programs in an assigned region. The Regional Director of Operations will have a visible presence at several program locations and will focus on establishing professional relationships with the entire hospitalist team, hospital and system C-suite executives, case management, nursing, medical staff office, as well as community providers and specialty physicians.

The Regional Director of Operations manages a team of direct reports that support day to day operations of successful Hospitalist Programs within an assigned region.  They report up to a Regional Vice President with accountability to the Regional Chief Medical Officer (s) as well. This role works in a heavily matrixed team, having a Regional Medical Director as a dyad partner, as well as working very closely with a Regional Manager, Clinical Performance.

The Details:  

 In this role, you will be responsible for: 

• Supporting the Regional Manager, Clinical Performance and Clinical Performance Nurse(s) in their development and execution of clinical processes
• Initiating and leading content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions, ensuring focus on integration of all Sound service lines in a "One Sound" manner.  Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed
• Meeting regularly with each Chief Hospitalist and the Regional Manager, Clinical Performance to review site performance and identify opportunities and barriers
• Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution. Build strong relationships with the C-Suite at each hospital partner in assigned region, reporting on and checking in on performance on monthly basis
• Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments
• Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance. Identifying and understanding the impact of variances and enact plans to address negative variances. Developing and managing annual budgets with responsibility for P&L performance for programs in assigned region
• Appropriately gathering and processes of monthly patient level data files, troubleshooting as necessary
• Working in the pursuit of new business in the region. Coordinating individual efforts for new business with Business Development, RVP, and RCMO (s)
• Completing due diligence and site design for new hospital sites within region. Creating or reviewing proposals for new business and expansion of current business, including financial proformas. Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments and RVP
• Leading new site implementations in conjunction with main office departments
• Hiring, training and developing a team comprised of Hospitalist Coordinators, Program Managers and/or Regional Managers for assigned region
• Managing and tracking reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates in a timely manner
• Appropriate escalation of issue/concerns to Regional Vice President of Operations

What we are looking for:  A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: 

Values:

• Communication:The ability to speak, write, and listen clearly and consistently
• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Executive Presence:The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others.  Set a personal example of optimism, poise, and professionalism
• Negotiating:Reach consensus while maintaining positive, sustainable relationships
• Relationship Building and Maintenance:The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team)
• Strategic Thinking:The ability to develop, execute, and rally your team around data-driven long-range plans
• Teamwork:The ability to pull people together into highly effective teams
• Visionary:The ability to create and communicate a compelling picture of the future

Knowledge:

• Minimum: Bachelor's Degree in business administration, healthcare administration or similar field; MBA, MHA, LEAN-Six Sigma certification, preferred
• Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project
• Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable
• Knowledge of relevant state and federal healthcare regulations
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure
• Knowledge of Hospital Medicine landscape and market forces driving the hospitalist model of care
• Understanding of hospitalist physician recruiting, marketing and compensation issues

Experience:

• Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures
• Preferred: 3-4 years' experience managing a physician group practice
• Experience working in a matrixed environment

Pay Range: $110,000-$140,000 annually.   In addition, Regional Directors are eligible for a bonus opportunity.  Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program(s) being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.  

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