The Public Support Information Officer role located in Mildura is a casual (1 day per week) position to assist with the state-wide fingerprinting services for the local communities. This includes livescan and ink fingerprints, for purposes such as licence requirements, job applications, police checking services and visa and immigration. This position will also assist in taking fingerprints for prospective employees to the Police assistance line in a group booking capacity. This autonomous, public facing role, will require a customer service background, and attention to detail.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your Duties Will Include
Managing and maintaining the fingerprint booking calendars for the location
Undertaking fingerprints for national police check applications, Immigration/Visa and other purposes
Receiving and checking applications, including validating identity documents and the receipt, reconciliation and verifying relevant payments
Liaising and providing advice to clients and other individuals on the processes and procedures that are relevant and specific to their applications
Proactively manage workflow, in a fast paced and dynamic environment
As The Successful Applicant, You Will Have
Experience in customer service and problem-solving skills and an attention to detail
Well-developed written and oral communication skills
Demonstrated knowledge and understanding of computer-based skills
Requirements And Relevant Information
One (1) x part time (1 day per week/0.2 FTE) position available until 30 June 2025
salary plus superannuation will be pro rata.
This position is located at Mildura Police Station
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
Your Application Must Include
Resume
Cover letter addressing the key selection criteria from the position description
Applications close midnight, Wednesday 3 July 2023.
Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.
Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).
For further information, please contact: Jenelle Kernaghan on (03) 8335 7651 or jenelle.kernaghan@police.vic.gov.au.
We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8082.
About Us
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Law Enforcement
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