Project Coordinator
The opportunity:
The Project Coordinator (PC) is responsible for managing the coordination of the packaging/display information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.
How you will impact WestRock:
- Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
- Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
- Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
- Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
- Process customer/account specific reports, as needed; i.e. open order/status reports, etc.
- Create, facilitate and attend new item meetings as required
- Attend production meetings to ensure order tracking and fulfillment
- Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
- Visit key customer and vendor locations to enhance ongoing business relationships
- Organize and communicate customer feedback relative to company/plant/service performance
- Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
- Provide innovative ideas relative to service, sales, and process/procedures
- Adhere to WestRock values and operating principles
- Other duties as assigned
What you need to succeed:
- High school diploma or GED required; Post-secondary education preferred
- Experience in customer service/account management preferred
- Experience in printing or packaging preferred
- Strong written and oral communication skills required
- Project management, problem solving, and analytical skills
- Excellent organizational & time management skills
- Ability to multitask and complete tasks efficiently and accurately
- Attention to detail and ability to prioritize is essential
- Must be proactive, a self-starter/takes initiative
- Ability to resolve conflicts and develop teamwork
- Personal computer experience and knowledge of Windows applications and Microsoft Office
- Ability to work with cost systems and estimating reports
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Seniority level
Associate -
Employment type
Full-time -
Job function
Project Management -
Industries
Packaging and Containers Manufacturing
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k) -
Paid maternity leave -
Paid paternity leave -
Tuition assistance -
Disability insurance
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