The Global Nurse Advice Line (NAL) provides 24/7 access to telehealth registered nurses for triage services, self-care advice, and general health inquiries. Additionally, the NAL offers customer service and care coordination, including provider locator support, military treatment facility appointing services, urgent care referrals, and customized transfers for eligible MHS beneficiaries. We are seeking an experienced leader in healthcare, particularly in call centers or nurse triage, with strong communication and leadership skills to implement and oversee programs effectively.
Schedule and Remote Work Eligibility
This position is remote eligible within the United States, with a standard 40-hour work week, Monday through Friday, during day shifts.
Responsibilities
Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong interpersonal, organizational, and communication skills.
Program Implementation: Manage the implementation of nurse triage programs, including resource allocation and adjustments as needed.
Formal Planning: Develop comprehensive plans for program execution, ensuring clear definitions and tracking of all aspects.
Performance Tracking: Oversee formal tracking and reporting of program metrics to align with organizational goals.
Quality Assurance: Maintain high standards of patient care and quality assurance within call center operations.
Regulatory Compliance: Ensure adherence to healthcare regulations and guidelines in all programs and activities.
Collaboration: Collaborate with cross-functional teams to ensure success of healthcare programs and projects.
Staff Development: Assist with hiring, training, development, and evaluation of nursing staff.
Customer Service: Act as a liaison to ensure excellent customer service through timely communication.
Requirements
Minimum 15 years of experience in healthcare call centers, telehealth nurse triage, or equivalent roles.
Minimum 5 Years Of Supervisory Or Leadership Nursing Experience.
Bachelor's degree in nursing from an accredited university required.
Active RN license in any state, commonwealth, or District of Columbia.
Master's degree in healthcare administration, business management, nursing, or equivalent field preferred.
US Citizenship required.
Contract Details
This position is contingent upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.
Equal Opportunity Employer
Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Human Resources Services
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