Professional Services Consultant (Post Sales)

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:

Xerox is hiring a vCIO - Managed IT Services who will be responsible for providing technology consulting services for Managed Information Technology (IT) Services clients located throughout southeastern U.S. Client consulting will focus on identifying business risk, defining long term IT initiatives and developing a technology budget. As our vCIO - Managed IT Services you will act as the central point of contact for maintaining the business relationship. The role is a secondary point of escalation for issues and client concerns. The vCIO is not an account manager, but is responsible for generating non-recurring revenue, agreement renewals and increasing year over year monthly recurring revenue.

Responsibilities:

• Plan and attend regular client meetings to help design a 1 / 3 / 5 - year IT strategy for the client environment
• Act as liaison between the technical resources and the client – the ability to make complex IT solutions sound simple will go far here
• Responsible for driving project work into the client businesses you are assigned
• At times, work onsite in a technical manner assisting the Solutions Architect team in data gathering for a Statement of Work (SOW)
• Responsible for writing and gaining client sign off on annual renewals for Managed Services
• Responsible for interfacing with the client’s assigned Network Administrators to gain clear knowledge on the technical situation of the client’s environment
• Responsible for guaranteeing customer satisfaction by acting as the customer advocate role to the Xerox service delivery group as a whole
  
  

Qualifications:

• Self-Starter – takes a project from discovery to completion with very little guidance
• Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
• Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
• Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Geography - Must reside in the southeastern United States, preferably Atlanta, GA or Montgomery, AL. While this position is remote, it requires travel to customer's locations throughout the southeastern U.S.
  
  

Education and Experience:

• Education: Four year college degree preferred in a related major (infosec / computer science / business administration, etc.)
• Experience: 5+ years business experience working with clients on IT related matters
• Computer Skills: Familiarity of mainstream technology solutions such as Microsoft Windows platforms, firewall / security technology, virtualization technologies, switching / routing technologies, and cloud computing.