Drive growth in pressure protection product lines utilizing product knowledge, supplier configurations tools, and principal supplier contacts to engineer solutions, create quotes and manage customer expectations.
Participation in inventory planning, management and analytics.
As part of the sales process, initiate contact; gain agreement to next steps in process; gain access to decision makers; quote costs/present solution options; provide timely updates on orders or, respond to other client needs/requests.
Support clients with order management, critical order escalation, and overall customer experience.
Aggressively manage competing responsibilities to maximize time available to make calls and complete other duties.
Maintain a proficient understanding of our business system, including the ability to investigate problems and suggest creative solutions.
Manage the complete order fulfillment cycle including order processing and administration, product assembly, purchasing, shipment, invoicing, and payment.
Working with the existing PRV team, Director of Mechanical Services, and Business Unit Leader for Pressure Protection to continually improve business processes, identify training opportunities to increase product knowledge, and identify inventory stocking opportunities to increase sales and efficiency of execution.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Min three years prior experience providing customer service to companies is preferred. A Bachelor’s degree (B.S.) in Engineering or equivalent from four-year college; or equivalent combination of education and experience.
Working knowledge of word processor and spreadsheet programs (i.e. Excel/Lotus, and Word).
Working knowledge of database programs (i.e. IFS, Salesforce, Outlook) preferable.
Effective interpersonal and communication (oral & written) skills required.
Must be very service oriented toward internal and external customers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Company Description
At Control Southern, we believe that if you live with integrity, success will follow.
Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.
To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.
Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.
Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.
As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
At Control Southern, we believe that if you live with integrity, success will follow. Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience. To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently. Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs. As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Industrial Automation
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