Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly, and produced ethically to create a positive impact for both people and the planet.
About The Job
As a Permanent Jewelry Stylist, your role is pivotal in our team's success. Operating within both our AL Studio and on the sales floor, you'll seamlessly integrate our permanent jewelry collection into each customer interaction. Infusing personalized services, your mission is to create unforgettable experiences while authentically narrating our brand's story. Your commitment to authenticity and deep understanding of our offerings will exceed sales targets and elevate the customer experience, fostering loyalty and propelling our success forward.
The Permanent Jewelry Stylist will initially report to the Store Manager.
This is a Part-Time role initially.
What you’ll be responsible for:
Permanent Jewelry Welding Studio
Participate in comprehensive training sessions covering the welding of jewelry in diverse metals, including solid gold and sterling silver
Educate customers about permanent jewelry and Ana Luisa's extensive range of offerings
Lead studio operations, including the meticulous cleaning and organization of welding materials and stations
Efficiently schedule appointments and ensure smooth guest check-ins using our scheduling platform
Deliver exceptional customer experiences by skillfully welding permanent jewelry onto customers while maintaining a positive and welcoming demeanor
Process customer transactions accurately using the POS system and inform customers of care guidelines and warranty policies for our permanent jewelry
Offer valuable feedback on customers' studio experiences and relay any product requests for consideration
Engage actively in leading and participating in exclusive permanent jewelry parties and events for our valued clients
Sales Achievement
Develop and maintain a deep understanding of the Ana Luisa brand and product offerings to assist customers in making informed purchase decisions
Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge, and genuine selling techniques
Meet and exceed Key Performance Indicator (KPI) goals; focusing on Average Order Value, Units Per Transaction, Conversion % and revenue to target
Utilize company tools, incentives, and strategies to support the achievement of store-wide sales targets
Customer Experience
Forge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experience
Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers
Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement
Welcome customers into the store, creating a positive and inviting atmosphere
Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle
Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience
Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction
Operational Excellence & Visual Merchandising
Accurately process customer transactions, ensuring a seamless experience in an OMNI channel setting
Handle returns, exchanges, and warranties efficiently and by company policies
Maintain visual standards by executing brand, product, and marketing initiatives
Ensure the sales floor remains pristine and organized, with display jewelry presented attractively
Collaborate with leadership on store operational matters
Participate in regular inventory counts, contributing to maintaining high inventory accuracy
Ensure all front and back-of-house procedures adhere to company policies and procedures
Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability
What you'll Bring:
High School Diploma or equivalent preferred
1 year of Permanent Jewelry/welding experience required
2+ years retail experience; jewelry experience preferred
Customer-centric mindset
Strong communication skills
Works well in a high-performance team environment
Ability to work nights, weekends and holidays
What you'll Love about Us:
Team Lunches
Sick Leave
Brand Perks: Employee discount; Welcome gift card
Commuter Benefits
$22-$24 an hour
Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.
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PG9NQxWedi
Seniority level
Entry level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Internet Publishing
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