Patient Representative
Patient Representative
Midwest Orthopaedics at RUSH
Joliet, IL
See who Midwest Orthopaedics at RUSH has hired for this role
Job Details
Description
It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 5 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join in? We are looking for a Patient Representative based out of our Joliet, IL location.
Responsibilities
Description
It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 5 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join in? We are looking for a Patient Representative based out of our Joliet, IL location.
Responsibilities
- Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
- Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
- Verifies, updates, and scans new and returning patient information.
- Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
- Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
- Enters patient admitting information into computer.
- Obtains signed statement from patient to protect clinic's interests.
- Collects copays and/or payments on account.
- Other duties as assigned.
- Operate basic office equipment such as a computer, phone and fax machine.
- Multi-task and work in a fast-paced environment.
- Communicate effectively verbally and in writing.
- Work and communicate with patients, physicians and staff in all levels of the organization.
- Work a flexible schedule to meet the needs of the department.
- High school diploma or general education degree (GED)
- Minimum of 2 years' experience in a medical setting.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
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