Order Processing Specialist/Kwik Call

Job Title: Order Processing Specialist/Kwik Call Associate

Location: Colorado Springs, CO

Pay Range: $18.00 - $23.00/hr

Schedule: Monday-Friday 7:00 AM -5:00 PM (subject to overtime), Rotational Saturday

This position will remain open until 7/5/2024, or until the position is filled, whichever is later.

Brief Position Summary:

Responsible for promptly and professionally processing KWIK Call orders with the highest level of customer service, accuracy, and minimal wait times while actively seeking to improve processes, increase efficiency, and maintain a safe working environment.

Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart:

• You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them.
• You are a team player; willing to go above and beyond to help fellow employees.
• You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.
• You want to work for a company who prioritizes giving back to the community.
  
  

Benefits, perks, and unique ways we support our employee’s well-being:

• Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
• Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
• 401k with company match
• Discretionary profit sharing
• Company paid long-term disability plan and company-paid life insurance
• Paid Time Off, company awards, and wellness program that includes a gym reimbursement
• Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
• Employee Assistance Program (EAP)
  
  

Responsibilities & Duties:

• Actively monitor the order manager to drop, pick, and stage KWIK Call orders as timely as possible
• Greet customer and communicate effectively to ensure customer satisfaction with products received (accurate amount, right product, ask if they need anything else, etc.)
• Collect payment by either charging the customer’s account or directing customer to cashier
• Operate in accordance with Rampart’s established systems, policies and procedures
• Ensure a safe and clean work environment by ensuring compliance with Rampart’s safety program and instilling a culture of safety awareness through modeling and education
  
  

As Required:

• Troubleshoot issues and communicate discrepancies to inventory control
• Monitor ageing Kwik Call orders. After two weeks contact customer for pickup or cancel order and return product to inventory
• Provide charge account setup documentation to customers
• Maintain customer beverage and snack station by replenishing drinks and snacks
• Additional duties as assigned by Supervisor
  
  

Education and Experience:

• High School diploma or equivalent preferred
• Customer service experience
• 1-2 yrs previous work experience; warehouse experience
• Forklift experience preferred
• RF system experience preferred
  
  

Physical Requirements:

• Continuously (67-100% of the day) will be required to talk, repetitively use hands, arms, and legs, stand, walk, grasp, and lift 10lbs or less
• Frequently (34-66% of the day) will be required to bend over, reach overhead, crouch, kneel, push or pull, carry or move 10lbs or less, and carry, move, or lift 11-75lbs
• Occasionally (1-33% of the day) will be required to sit, crawl, balance, climb and carry, move, or lift 76-100+ lbs
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Cregger Company dba Rampart Supply is a service, quality, and employee-oriented organization that is in the plumbing and heating wholesale business. We promote a safe and drug free workplace. Are you looking for a challenging career with a team that truly cares about its customers, employees, and community? Come and be a part of a family-owned business that has been around for more than 50 years where you’re more than just a number.

Learn more about what it’s like to work at Rampart online at www.rampartsupply.com/careers and check out our social media at any of the options below:

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All qualified applicant will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, gender expression as well as any other characteristic protected by federal, state and local law.