Order Processing Specialist

The Order Processing Specialist is responsible for handling both external and internal customer interactions, ensuring orders are reviewed, booked, and processed accurately and efficiently. This role involves purchasing products from vendors and corporate manufacturing facilities, coordinating deliveries, managing order-related activities, and addressing any issues related to product shortages or damages. The specialist also provides support for the Retail and Trade segments, including scheduling installations, managing permits, and processing payments. This is a Contract to Hire opportunity located in Warrenville, IL.

Responsibilities:

• Communicated with external and internal customers to ensure satisfaction and resolve any issues.
• Reviewed and booked orders from the sales team.
• Purchased products from vendors and corporate manufacturing facilities.
• Recorded key dates and activities related to orders.
• Scheduled and released completed products.
• Coordinated delivery of customer orders.
• Scheduled Value Add and Pre-finish services.
• Managed the recovery process for shortages and damaged products.
• Ordered parts and scheduled service appointments as needed.
• Collected customer payments following installation or delivery.
• Processed factory credits to Corporation and followed up on pending or denied credits.
• Approved and processed payments for subcontracted installation companies.
• Served as a resource for PQM/ADM and product offering questions.
• Assisted with physical inventory and resolved inventory discrepancies.
• Promoted and facilitated continuous improvement activities within the department.
• Coordinated and managed installation permits.
• Collected and verified Lead Safe Install paperwork when applicable.
• Scheduled installation of products and recovery appointments.
• Regularly communicated with sales representatives, internal and external customers to ensure timely and accurate order fulfillment.
• Managed orders in OMS, including scheduling value-add services and coordinating estimated ship dates.
• Communicated with customers, contractors, and the sales department to coordinate product delivery details and verify addresses, phone numbers, and directions.
  
  

Qualifications:

• Provided superb customer service.
• Worked collaboratively with Pella team members and customers.
• Enjoyed working in a fast-paced environment with a high sense of urgency.
• Possessed strong problem-solving skills.
• Sought out internal experts and utilized their knowledge.
• Adaptable to changing processes and priorities.
• Focused on details and follow-through.
• Proficient with Microsoft Office and able to learn internal software programs and applications.
  
  

Job Details:

• Contract to Hire
• Monday-Friday, onsite
• Pay is $24-$29 an hour, depending on experience
  
  

If you are interested, please apply and submit your resume.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $24.00 to $29.00 per hour

Search managed by: Kim Moeslein

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.