Direct message the job poster from CornerStone Technology Talent Services
John Briggs
Technical Recruiting Manager - Recruiting Software Engineers and IT professionals
Job Description: Network Controller/Engineer
Location: Fort Worth, TX
Long term contract
CornerStone TTS is looking for a skilled Network Controller/Engineer to monitor and manage infrastructure in a dynamic 24/7/365 Network Operations Center (NOC) environment. This position requires 50% onsite work and is intended to be a long-term assignment, subject to change.
Responsibilities:
Monitor Infrastructure: Use CA Spectrum and other tools to oversee network and telecommunications systems.
Provide Support: Offer tier I and/or tier II network support, escalating issues as necessary.
Incident Management: Manage incidents of all severity levels, aiming for a Mean Time to Repair (MTTR) of two hours for Severity 2 incidents. Assist and/or lead outage bridges when needed.
Customer Interaction: Take inbound support calls from internal campus and field customers.
Incident Documentation: Create and manage incidents and tasks via ServiceNow, including working with problem and change requests. Record detailed and accurate customer and problem information.
Requirements:
Shift Flexibility: Must be able to work any assigned shift in a 24/7/365 environment, including weekends and holidays. Flexibility with changing shifts is required.
Incident Management: Experience with Remedy Incident Management.
Network Engineering Experience: Relevant job-related experience in network engineering.
Communication Skills: Proficient in typing, with excellent written and verbal communication skills.
Problem Solving: Independent problem solver with strong decision-making abilities under pressure.
Troubleshooting Skills: Solid understanding of network fundamentals and concepts.
Preferred Experience:
Certifications: Cisco CCNA and/or practical experience with Cisco technology.
Technologies: Experience with SDWAN, Big Switch, Silver Peak.
Telecommunications: Knowledge in telecommunications, RF, microwave, and Wi-Fi.
Industry Experience: Familiarity with the railroad industry.
Service Desk Experience: Ability to thrive in a fast-paced service desk environment.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage and Technology, Information and Internet
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